Soon Huat Ng
Port Melbourne,VIC
Summary
Motivated Customer Services relation experienced in seasonal roles with superior talent for getting up to speed quickly and driving sales. Understands and utilizes sales, merchandising and marketing skills.
Overview
8
8
years of professional experience
Work History
Customer Services
Woks N Dumplings PTY LTD
Traralgon, VIC
12.2020 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assessed caller accounts to determine Type benefits, identify service needs and resolve issues.
- Handled over Number calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
- Implemented and developed customer service training processes.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Resolved Type issues over phone with Number customers daily.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Provided information regarding charge accounts and loyalty programs.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Followed up with customers about resolved issues and completed Action and Action to maintain high standards of customer service.
- Promised best prices for Type customer services and maintained accuracy when determining quotes.
Restaurant Waiter
China Bar Signature Buffet
Cbd, VIC
01.2018 - 11.2022
Customer Service Manager
Satay Joe Restaurant
Casey, Vic
02.2019 - 11.2020
Education
Certificate III In EAL (Further Studies) - English Additional Language
M.S Aviation Pty Ltd
Melbourne, VIC04.2020
Certficate - Responsible For AlcoholProgram
Victorian Commision For Gambling And Liquor Regulation
Melbourne, VIC04.2020
Diploma - Computer Technology
Informatics College
Informatics College, Malaysia01.2000
Skills
- Adherence to high customer service standards
- Customer rapport
Managing customer relationships
- Computer Proficiency
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I have not failed. I’ve just found 10,000 ways that won’t work.
Thomas Edison
Timeline
Customer Services
Woks N Dumplings PTY LTD
12.2020 - Current
Customer Service Manager
Satay Joe Restaurant
02.2019 - 11.2020
Restaurant Waiter
China Bar Signature Buffet
01.2018 - 11.2022
Certificate III In EAL (Further Studies) - English Additional Language
M.S Aviation Pty Ltd
Certficate - Responsible For AlcoholProgram
Victorian Commision For Gambling And Liquor Regulation
Diploma - Computer Technology
Informatics College
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