Sophanna Ly

Desktop Support - Aug 2024 - Current

• Deploy and configure Windows machines onboarding for end-users.
• Create and manage non-prod VMs customized to meet specific departmental requirements.
• Overseas asset life cycle and inventory management.
• Act as the primary liaison for vendors to coordinate asset repairs.
• Utilize SCCM to deploy applications and software packages.
• Windows 11 Autopilot device enrollment and deployment.
• Configure Microsoft Defender firewall policies using Microsoft Intune to enhance endpoint security.
• Diagnosed and resolved desktop incidents and asset lifecycle-related issues.

Network Engineer Support - Nov 2023 - Aug 2024

• Patched network cables across multiple floors.
• Designed and maintained a detailed patching schedule.
• Configured switchports such as user desks, lockers, CCTV, and telecom.
• Set up VLANs on switches and adjusted logging buffer sizes.
• Configured NAC on desk port across all floors using and troubleshot 802.1X authentication issues.
• Implement urgent and standard network changes.

Middleware App Hosting Support

Westpac - Jun 2022 - Aug 2023

• Patch: implement fix pack installation
• Raised change tickets such as certificate renewal, remediation of WAS EOL software.
• Troubleshooted high disk usage alerts
• Monitored servers.
• Performed JVM restarts and application deployments.

Training

Apr 2022 - May 2022

• SQL and Java programming.

• Taught children the fundamentals of coding through Scratch programming and introduced them to basic Python programming concepts.
• Communicated with students' guardians in written and verbal forms.
• Contributed to the development of curriculum materials for Scratch and Python programming, as well as hands-on activities with drones and Ozobots.

Successfully completed full time (Mon-Fri 38 hour week) Bootcamp

• Microsoft Azure Administrator (AZ-900 and AZ-104): ARM, AAD, IAM, storage accounts, vNet, NSG, VM, and Azure Backup.
• Linux commands, Python 3 & Scripting: build-in functions, standard library packages; interactivity to Python scripts.
• DevOps Tools: Git/GitHub, Jenkins, Docker containers and images, and Ansible.

• Worked in a large finance team preparing various financial reports, budgeting, cashflow, and forecasting.
• Liaised with banks for loan requests.
• Communicated with internal and external stakeholders via phone and email.

• Prepared individual, trust & company tax returns, BAS, IAS, PAYG payment summary, and annual GST reports.
• Prepared year-end journals.
• Handles client queries via telephone, email, and in person meetings.
• Liaised with the ATO via telephone and the ATO portal function.