Sopheaveak Chan
Angle Vale
Summary
Dynamic and dedicated professional with a proven track record of rapid progression at Telstra. Achieved a key milestone of being seconded to the Assistant Manager role within three years. Recognized for exceptional performance, leadership, and the ability to drive results in a fast-paced environment.
Overview
13
13
years of professional experience
Work History
Assistant Manager (Secondment)
Telstra
11.2024 - Current
- Leading and managing a team of6 employees to achieve business objectives
- Overseeing daily operations, ensuring exceptional customer service and operational efficiency
- Implementing strategic initiatives to improve productivity and drive sales growth
- Managing performance metrics, conducting regular team meetings, and providing coaching and development
Senior Telstra Retail Consultant
Telstra
06.2023 - 11.2024
- Delivered outstanding customer service, achieving [specific performance metrics, e.g., "highest customer satisfaction rating in the team for SA3 & NT2024"]
- Trained and mentored new team members, fostering a collaborative and supportive work environment
- Handled escalated customer issues, providing timely and effective resolutions
Telstra Retail Consultant
Telstra
08.2022 - 06.2023
- Provided exceptional customer service, handling a high volume of inquiries and resolving issues efficiently
- Consistently exceeded performance targets, earning recognition for [specific achievements, e.g., "Consultant of the Month"]
- Participated in team projects and initiatives to enhance service delivery and customer satisfaction
Automotive Technician
Newspot Motors
01.2012 - 01.2022
- Liaising with team members and other departments to help meet customer requirements
- Phone etiquette and high level of customer service
- Use of Multifunctional devices (e.g., Tablets, web based interface diagnostic tools)
- Communicate and debrief with customers
- Troubleshoot and diagnostics of wide range of vehicles
- Interstate brand training
- Write and Manage administrative reports
- Knowledge of Occupational Health and Safety
- Ability to prioritise, problem solve and manage work load under tight deadlines and identify time management requirements
Education
Cert IV - Automotive Technology
Tafe SA/ Elizabeth Campus
10.2010
Year12 - undefined
Fremont Elizabeth City High School
01.2003
Skills
- Leadership and Team Management
- Customer Service Excellence
- Strategic Planning and Execution
- Performance Management
- Communication and Interpersonal Skills
- Problem-Solving and Conflict Resolution
Timeline
Assistant Manager (Secondment)
Telstra
11.2024 - Current
Senior Telstra Retail Consultant
Telstra
06.2023 - 11.2024
Telstra Retail Consultant
Telstra
08.2022 - 06.2023
Automotive Technician
Newspot Motors
01.2012 - 01.2022
Year12 - undefined
Fremont Elizabeth City High School
Cert IV - Automotive Technology
Tafe SA/ Elizabeth Campus
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