Sophia Akers
Rockhampton,QLD
Summary
Dynamic Sales Assistant with a proven track record at Jayjays, excelling in customer service and relationship building. Adept at merchandising and stock replenishment, I consistently enhance store presentation and drive sales. My strong communication skills and attention to detail ensure a welcoming environment, fostering customer loyalty and satisfaction.
Seeking a position where I can utilize my skills and abilities. I have a strong work ethic and I am looking to work for a company that I can learn from and grow with. I am open to new learning and training opportunities in different working divisions
Overview
1
1
year of professional experience
1
1
Certification
Work History
Sales Assistant
Jayjays
Rockhampton , QLD
10.2025 - Current
- Assisted customers with product selection and inquiries.
- Maintained visual merchandising standards throughout the store.
- Processed sales transactions using point-of-sale systems.
- Restocked inventory and organized merchandise displays.
- Supported team members during busy sales periods.
- Handled returns and exchanges following store policies.
- Engaged with customers to create a welcoming environment.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided assistance with product selection.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Assisted customers with returns, exchanges and refunds.
- Informed customers about current promotions and discounts.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained cleanliness of the sales floor area at all times.
- Organized stockroom shelves, racks and bins according to store layout and product categories.
- Accepted and completed cash, check and credit card payments.
- Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
- Monitored stock levels to facilitate restocking and replenishment of shelves.
- Completed daily reports on sales performance metrics such as units sold per hour, day, week, month.
- Prepared merchandise for purchase or rental.
- Described merchandise and explained use, operation and care.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Ticketed, arranged and displayed merchandise to promote sales.
- Bagged or packaged purchases and wrapped gifts.
- Recommended, selected and located merchandise based on customer desires.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Organized store by returning merchandise to proper areas and restocked displays.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Cleaned shelves, counters and tables to maintain organized store.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Provided excellent customer service to clients in person and over the phone.
- Performed regular price checks to ensure competitive pricing.
- Opening and closing the store and following proper procedures such as banking, cash counting, tidying and cleaning.
Sales Assistant
Dotti
Rockhampton , QLD
03.2025 - 08.2025
- Assisted customers with product selection and inquiries.
- Processed sales transactions using point-of-sale systems.
- Restocked inventory and organized merchandise displays.
- Supported team members during busy sales periods.
- Handled returns and exchanges following store policies.
- Engaged with customers to create a welcoming environment.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided assistance with product selection.
- Informed customers about current promotions and discounts.
- Maintained cleanliness of the sales floor area at all times.
- Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
- Organized stockroom shelves, racks and bins according to store layout and product categories.
- Replenished merchandise on shelves as needed throughout the day.
- Completed daily reports on sales performance metrics such as units sold per hour, day, week, month.
Education
Moranbah State High School
Moranbah, QldSouth Rockhampton High
Rockhampton , QldSkills
- Open and closing
- Relationship Building
- Customer Service
- Neat Personal Presentation
- Store Presentation
- Eye for detail
- Merchandising
- Self Motivation
- Willingness to Learn
- Customer Care
- Stock Replenishment
- Product Knowledge
- Cash Handling
- Communication Skills
- Team Work
- Fashion
- Retail Sales
- POS Systems
- Thoroughness
Certification
- Learners permit
References
References available upon request.
Timeline
Sales Assistant
Jayjays
10.2025 - Current
Sales Assistant
Dotti
03.2025 - 08.2025
Moranbah State High School
South Rockhampton High