Sophia Ali
Hinchinbrook,NSW
Summary
Driven Practice Manager with a proven track record at Adnash Medical Centre, adept in workflow and staff management. Enhanced team performance and patient satisfaction through effective communication and empathy. Skilled in practice management and continuous improvement, significantly optimizing operational efficiency.I am also a industrious educator with solid history of successfully stepping into diverse classroom environments and supporting students with solid lectures, discussions and activities. Implement intervention strategies and discipline management techniques to enhance student success. Trained in attendance, assessment and grading requirements.
Overview
16
16
years of professional experience
Work History
Practice Manager
Adnash Medical Centre
02.2012 - Current
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Developed close working relationships with front office and back office staff.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Developed policies and procedures for effective practice management.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Addressed and remedied all patient or team member issues.
- Supervised team office personnel.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
- Provided supervision and management to team of support personnel.
- Boosted staff morale by offering constructive feedback and specific direction.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
- Trained interns and newly hired team members on office procedures and computer system.
Quran/Tajweed Teacher
Academy Of Knowledge
04.2008 - Current
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Participated in parent teacher conference to discuss developments of students and increase support.
- Conducted evaluations to measure performance and progress of students, providing guidance for areas requiring improvement.
- Developed and administered tests for students to measure academic proficiency and understanding.
Education
Certificate of Infection Control Skill Set
University of New England
Sydney, NSW2020
Completion of Quran Recitation/Tajweed Course
The Dawn Institute
Punchbowl NSW2015
Ijaza In Quran Recitation
Madinah Arabic Institute
Egypt2014
Arabic Language
GIYC
Liverpool, NSW2013
Quran Teaching Course
GIYC
Liverpool, NSW2013
Usool of Fiqh
GIYC
Liverpool, NSW2012
Tafseer of Juz Amma
GIYC
Liverpool, NSW2011
Certificate In Islamic Studies/ 3Year Shariah
GIYC
Liverpool, NSW2010
Certificate of Completion of Tajweed Rules
GIYC
Liverpool, NSW2010
Skills
- Schedule Management
- Practice Management
- Staff Management
- Workflow Management
- Payroll Administration
- Supplies Ordering
- Referral management
- Continuous Improvement
- Medical personnel recruitment
- Staff Supervision
Timeline
Practice Manager
Adnash Medical Centre
02.2012 - Current
Quran/Tajweed Teacher
Academy Of Knowledge
04.2008 - Current
Certificate of Infection Control Skill Set
University of New England
Completion of Quran Recitation/Tajweed Course
The Dawn Institute
Ijaza In Quran Recitation
Madinah Arabic Institute
Arabic Language
GIYC
Quran Teaching Course
GIYC
Usool of Fiqh
GIYC
Tafseer of Juz Amma
GIYC
Certificate In Islamic Studies/ 3Year Shariah
GIYC
Certificate of Completion of Tajweed Rules
GIYC
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