Sophia Artsivourtsis
Harrington Park, NSW
Summary
Accomplished Manager on Duty at Dutch Poffertjes House, adept in staff training and development, and strategic planning. Excelled in enhancing customer satisfaction and team efficiency, leading to significant improvements in service quality. Skilled in problem resolution and employee motivation, demonstrating a strong customer service focus and leadership capabilities. Efficient Duty Manager versed in task delegation and workflow coordination, promoting efficient and high-quality operations. Diplomatic and engaging with skill in handling challenging requests with friendly and knowledgeable support.
Overview
3
3
years of professional experience
Work History
Manager on Duty
Dutch Poffertjes House
09.2023 - Current
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
- Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
- Mentored junior team members for career development, offering ongoing guidance on goal setting, skill-building, and performance improvement strategies.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Picker Packer
ASAP Recruitment
08.2022 - 11.2022
- Scanned packages and boxes and moved to loading dock for shipment.
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Checked packing slips and other documentation to appropriately box items requested by clientele.
- Reduced shipping errors by thoroughly checking each item before packaging for shipment.
- Maintained warehouse cleanliness and safety, conducting regular inspections to prevent hazards or accidents.
- Consistently met daily quotas while maintaining high-quality standards in product handling during the picking process.
- Demonstrated ability to multitask while maintaining attention to detail, resulting in more accurate order fulfillment rates over time.
- Collaborated with team members to improve overall productivity and meet tight deadlines in a fast-paced environment.
- Expedited order processing by utilizing a barcode scanner to accurately select items from shelves.
- Demonstrated adaptability during peak season periods by quickly adjusting to increased workloads and demands.
Cafe Server
Dolce E Salato
06.2021 - 08.2022
- Effectively multitasked between serving guests at tables as well as assisting those placing take-out orders.
- Promoted a welcoming atmosphere through friendly interactions with both regular patrons and first-time visitors alike.
- Maintained cafe cleanliness by wiping down tables and counters, restocking condiment bar, emptying trash receptacles and mopping and sweeping floors.
- Enhanced customer satisfaction by providing efficient and friendly service.
- Maintained a clean and inviting cafe environment, ensuring an enjoyable experience for customers.
- Contributed to team success by working collaboratively with other servers and kitchen staff.
- Used standard formulas and recipes to prepare food items such as pastries, sandwiches and salads.
- Served customers by preparing food trays for consumption and packaging up takeout orders.
- Boosted sales by offering personalized recommendations based on customer preferences.
- Successfully resolved customer complaints, turning potentially negative experiences into positive ones that built loyalty.
Education
High School Diploma -
Ingleburn High School
Ingleburn, NSW11.2020
Skills
Customer service focus
Delegation capabilities
Staff Training and Development
Staff Management
Goal-Oriented
Strategic Planning
Inventory Oversight
Employee Motivation
Teamwork and Collaboration
Problem Resolution
Timeline
Manager on Duty
Dutch Poffertjes House
09.2023 - Current
Picker Packer
ASAP Recruitment
08.2022 - 11.2022
Cafe Server
Dolce E Salato
06.2021 - 08.2022
High School Diploma -
Ingleburn High School
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