Sophia Bath
Werribee,VIC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in local and global markets. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
15
15
years of professional experience
Work History
Office Administrator
Cela Systems PTY LTD
01.2022 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Organized, facilitated and participated in community service efforts.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Responded to inquiries from callers seeking information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Interacted with customers by phone, email, or in-person to provide information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Oversaw maintenance of office facilities and equipment by collaborating with and inspecting work of repair contractors.
SEO Consultant
61Design Street
05.2008 - 12.2010
- Analyzed SEO outreach goals and presented findings to marketing director.
- Planned, ran and analyzed client PPC initiatives and campaigns to increase sales, generate leads and promote brand awareness.
- Collected and analyzed Web metrics such as visits, time on site and page views per visit.
- Researched and analyzed competitor website and advertising links to gain insight into new strategies.
- Completed keyword research and analyzed competitor SEO and PPC campaigns to identify gaps and opportunities.
Education
Masters of Computer Applications - Information Technology
Punjabi University
Patiala, India05.2004
Bachelor of Education - Education
Panjab University
Chandigarh. India05.2001
Bachelor of Science - Information Technology
Panjab University
Chandigarh, India05.2000
Skills
- Time Management
- Search Engine Optimization Practices
- Data Analytics
- Critical Thinking
- Online Platforms
- Pay-per-Call Expertise
- Microsoft Office
- Blog Posts
- Microsoft PowerPoint
Timeline
Office Administrator
Cela Systems PTY LTD
01.2022 - Current
SEO Consultant
61Design Street
05.2008 - 12.2010
Masters of Computer Applications - Information Technology
Punjabi University
Bachelor of Education - Education
Panjab University
Bachelor of Science - Information Technology
Panjab University
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