Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Sophia Batistatos

Hadfield,VIC

Summary

Dynamic and results-oriented professional with extensive experience in office management and customer service, notably at Koustas & Co. Excelled in streamlining operations, enhancing team cohesion by 30%, and implementing efficient document management systems. Skilled in MS Office and fostering positive workplace environments, demonstrating exceptional organizational skills and a commitment to operational excellence.

Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.

Overview

34
34
years of professional experience

Work History

Office Manager

Koustas & Co
08.2008 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
  • Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.
  • Improved team morale and cohesion with regular team-building activities and open communication channels.
  • Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
  • Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
  • Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.

Personal Assistant

Air Express International
10.1994 - 01.2000
  • Maintained appropriate filing of personal and professional documentation.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Improved time management of the executive through effective prioritization and organization of tasks.
  • Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
  • Aided executive in personal tasks such as scheduling appointments or running errands when needed.
  • Used discretion when handling confidential information.
  • Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
  • Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
  • Facilitated smooth office operations by managing supplies inventory and overseeing maintenance requests.
  • Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
  • Monitored expenses closely, maintaining an organized filing system for easy access to financial records.
  • Improved organizational culture, initiated wellness program that promoted work-life balance.
  • Handled incoming mail, bills and invoices and completed appropriate actions.

Receptionist

Tidewater Engineering
01.1991 - 08.1994
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Responded to inquiries from callers seeking information.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Assisted with planning office events and meetings for smooth execution.

Education

Graduate Diploma - Business Administration

Stotts Business College
Melbourne, VIC
11-1990

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Data entry
  • Clear oral/written communication
  • Scheduling and calendar management
  • Administrative support
  • Payroll processing
  • Bookkeeping
  • Document management
  • Account reconciliation
  • Credit and collections
  • Staff management
  • Human resources
  • Event coordination
  • Business administration
  • Meeting planning
  • Facility management
  • Travel coordination
  • Database administration
  • MS office
  • Problem resolution
  • Teamwork and collaboration
  • Good judgment
  • Professional and courteous
  • Managing operations and efficiency
  • Administration and reporting
  • Task delegation

Languages

Greek
Native or Bilingual

Interests

  • Pilates
  • Avid Reader

Timeline

Office Manager

Koustas & Co
08.2008 - Current

Personal Assistant

Air Express International
10.1994 - 01.2000

Receptionist

Tidewater Engineering
01.1991 - 08.1994

Graduate Diploma - Business Administration

Stotts Business College

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Sophia Batistatos