- Dancing
- Graphite / Digital Drawing and Painting
- Fashion
- Video Gaming
Sophia Best
Summary
Professional hospitality worker with 2 years of experience in delivering high-quality service in busy dining settings. Known for strong focus on building positive and strong customer relationships while achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Barista & BOH
Soul Origin
10.2022 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote a positive environment.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized food and beverages items, which improved sales.
Pet Caretaker
Self Employed
01.2017 - Current
- Delivered exceptional pet care by providing customized exercise routines and maintaining daily schedules.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
- Provided overnight care for pets during owners'' vacations or business trips while maintaining routine schedules seamlessly.
- Addressed behavioural issues promptly using appropriate techniques based on individual pet needs and tendencies.
- Strengthened customer loyalty by consistently exceeding expectations in quality of service provided.
Barista & Server
HEARTH
01.2023 - 02.2024
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
- Restocked supplies during downtime to continue meeting customer demand for products and services.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Mastered menu knowledge to provide accurate information and helpful suggestions to guests.
- Increased sales by upselling appetizers, desserts, and specialty beverages.
- Increased repeat business by establishing personal rapport with regular customers.
- Removed trash, debris and other waste materials from premises.
- Cleaned counters, machines, utensils, and seating areas daily.
Florist Assistant
Sunset Flowers
01.2021 - 01.2022
- Greeting and serving customers
- Upkeep of work environment
- Provided exceptional customer service by greeting customers warmly, answering questions about products and services, and offering suggestions when needed.
- Supported head florist with daily tasks, improving overall efficiency and workflow.
- Opening and closing duty's
- Designed general purpose and special occasion flower arrangements using recommended floral design guidelines.
- Prepared flowers for sale by trimming stems, removing leaves, and arranging them attractively in vases or other containers according to best practices for visual appeal and longevity.
- Assisted customers with floral product design and selection by imparting knowledge of flowers and plants.
Education
High School Diploma -
St Scholastica's College
Glebe, NSW11-2022
Skills
- Friendly and outgoing
- Attention to detail
- Opening and closing duties
- Cleanliness
- Order taking
- Espresso machine operation
- Beverage preparation
- Food preparation
- Up-selling
- Attentive to costumers and there needs
- Animal handling
- Customer service and satisfaction
Contacts
0475307522, sophiarbest@icloud.com
Certification
- ABS course National CBD College May 2023
- ABS Art Coffee Art CBD College May 2023
Attributes
- Participated in school debate team
- Participated in school drama club
- Participated in school visual arts club
Volunteer Experience - Bobbies Studio
- Selling raffle tickets at dance competitions
- Stage hand for dance competitions
- props coordinator
Interests
Timeline
Barista & Server
HEARTH
01.2023 - 02.2024
Barista & BOH
Soul Origin
10.2022 - Current
Florist Assistant
Sunset Flowers
01.2021 - 01.2022
Pet Caretaker
Self Employed
01.2017 - Current
- ABS course National CBD College May 2023
- ABS Art Coffee Art CBD College May 2023
High School Diploma -
St Scholastica's College
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