SOPHIA CORREA DE FREITAS

• Efficiently handle high-traffic periods by multitasking and prioritizing tasks to deliver seamless service under pressure.

• Prepare and present food items according to restaurant standards, ensuring quality and visual appeal.

• Take drink orders and serve responsibly with QLD RSA compliance, maintaining a friendly and professional demeanor.

• Maintain high presentation standards for personal grooming and dining areas, ensuring a stylish and clean environment.

• Engage guests with promotions and upselling in a fun, friendly manner to enhance the dining experience and boost sales.

• Proficient and efficient in all food and drink delivery processes
• Served high customer volumes during special events, nights, and weekends
• Assist with set up, leading and packing down conferences and events
• Deliver great guests experiences
• Kept bar stocked with liquors, juices and garnishes for drinks
• Versatility by assisting in other areas of the establishment as needed, including food service or hosting duties
• Basic barista experience
• Developed staff skills through comprehensive training programs and ongoing mentorship

• Experience in the opening of a high-end restaurant
• Proficiency in making a wide range of classic and contemporary cocktails
• Menu Knowledge: Great understanding of the restaurant's menu, including ingredients, flavor profiles, and recommended pairings
• Exceptional interpersonal skills to provide attentive and personalized service
• Ability to maintain impeccable standards of cleanliness and presentation in the bar area, including glassware, garnishes, and bar tools

• Wine Knowledge: Familiarity with a diverse selection of wines
• Ability to suggest premium spirits and specialty cocktails to enhance guests' dining experiences and increase revenue
• Ability to work in one of the busiest cocktail bars in the region by multitasking, prioritize orders, and serve customers quickly without sacrificing quality
• Work effectively as part of a team, coordinating with servers, kitchen staff, and management to ensure seamless service and guest satisfaction
• Recruited and trained new bartenders and barbacks to help maintain talented team

• Provided outstanding customer service, expertly handling inquiries, returns, and transactions, even during busy periods.

• Leveraged product knowledge for effective upselling, enhancing the customer experience and boosting sales.

• Managed inventory and crafted attractive merchandise displays to maintain a polished, inviting store environment.

• Thrived in a fast-paced, team-oriented setting, consistently delivering with a friendly, can-do attitude.