Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Sophia Cotter

Melbourne,VIC

Summary

Friendly, retail and real estate professional, with successful background in sales and marketing as well as property management. I am Driven in sales-goals whilst attaining customer satisfaction through exceptional customer relationships.

Goal orientated, offering a massive social service as i have retail in my background helping me interact with customers/clients and closing certain deals.

Dependable, always on time and very organised. As well as trying my best everyday at work.

Reliable in processing POS system transactions/refunds and so on. Ready to fulfill opportunities with a team with my equipment knowledge. Word, Outlook, excel are also in knowledge due to the previous job in real estate.

Overview

12
12
years of professional experience

Work History

Sales Consultant

RT Edgar Real Estate
Melbourne, VIC
02.2022 - Current
  • Generated sales across complete sales cycle process from prospecting through contract negotiations and closings.
  • Generated daily reports on sales activities for management review.
  • Developed key customer relationships to increase sales.
  • Greeted incoming customers and provided expert sales and service to drive revenue.
  • Monitored competitor activity and pricing strategies to adjust accordingly.
  • Worked with cross-functional teams to achieve goals.

Assistant Property Manager

Nelson Alexander
Melbourne, VIC
06.2022 - 02.2023
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
  • Escalated major issues to property manager for immediate remediation.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Conducted and finalized routine inspections, open inspections and entry reports.

Retail

Elite Eleven
Melbourne, VIC
08.2020 - 07.2022
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Used POS system to process sales, returns, online orders and gift card activations.

Retail

Bras N Things
Melbourne, VIC
03.2019 - 02.2022
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Helped customers complete purchases, locate items and join reward programs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.

Receptionist

ABD Group
Melbourne, VIC
01.2017 - 02.2019
  • Managed multiple tasks and met time-sensitive deadlines.
  • Answered central telephone system and directed calls accordingly.
  • Confirmed appointments, communicated with clients and updated client records.
  • Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.

Checkout Cashier

IGA Supermarket Boundys
Melbourne, VIC
02.2013 - 01.2017
  • Helped customers complete purchases, locate items and join reward programs.
  • Determined customer requirements and suggested ideal product offerings to meet needs and boost revenue.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Approached every question or concern with calm and level-headed approach.

Education

Real Estate Agents Rep - Real Estate Property Management

Link Learn
Online
01.2022

No Degree - School

Penleigh & Essendon Grammar School
Moonee Ponds, VIC

No Degree - Real Estate

Global Real Estate
Melbourne

Skills

  • Retail knowledge
  • Retail services
  • Retail management
  • Cash Handling
  • Problem Solving
  • Call Response and Transfer
  • Accounting Software
  • Goal Setting and Achievement
  • Till Counting
  • Reporting and Documentation
  • Bookkeeping Software
  • Microsoft Office
  • Team collaboration

Accomplishments

. Yeah 12 triathlon captain

. Bronze surf life saving certificate

. Silver surf lifesaving certificate

. Drivers license

. Year 12 VCE

Timeline

Assistant Property Manager

Nelson Alexander
06.2022 - 02.2023

Sales Consultant

RT Edgar Real Estate
02.2022 - Current

Retail

Elite Eleven
08.2020 - 07.2022

Retail

Bras N Things
03.2019 - 02.2022

Receptionist

ABD Group
01.2017 - 02.2019

Checkout Cashier

IGA Supermarket Boundys
02.2013 - 01.2017

Real Estate Agents Rep - Real Estate Property Management

Link Learn

No Degree - School

Penleigh & Essendon Grammar School

No Degree - Real Estate

Global Real Estate

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Sophia Cotter