SOPHIA DAVIS
Springfield Lakes,Australia
Summary
Organized and dependable candidate with strong organisational skills. Energetic and enthusiastic personality, always eager to learn and develop my skill set. Versatile office and administrative support professional with comprehensive experience in various office environments. Skilled in managing office tasks, organizing records, and enhancing workflow efficiency. Demonstrated ability to adapt quickly to new software and systems, improving data management and operational processes. Made significant improvements in document organization and internal communication protocols, leading to smoother daily operations.
Overview
5
5
years of professional experience
Work History
Administrations Officer
ETC
Inala, QLD
08.2024 - Current
- Monitored email accounts regularly and responded appropriately within established timeframes.
- Collected datasets to inform detailed reporting processes.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Assisted organizational efforts by filing, entering data and answering phones.
- Reserved and managed meeting room availability.
- Managed calendars to ensure efficient use of time; scheduled appointments as needed.
- Provided assistance with special projects as assigned by management team members.
ETC - Call Centre
Springfield, Australia
08.2023 - Current
- Answered constant flow of customer calls with minimal wait times
- Developed and updated databases to handle customer data
- Handled customer inquiries and suggestions courteously and professionally
- Reduced call wait times by efficiently handling inquiries and routing calls as needed
- Implemented and developed customer service training processes
Sales Associate
Gem Group Solutions
Woolloongabba, Australia
01.2023 - 07.2023
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience
- Maintained calm demeanour and professionally managed issues in busy, high-stress situations
- Performed cold-calling and follow-ups with leads to revenue
Team Member
Mcdonalds
Ausgustine Heights, Australia
04.2020 - 01.2023
- Learned all required tasks quickly to maximize performance
- Kept work areas clean, organized, and safe to promote efficiency and team safety
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands
- Greeted customers at counter to fulfill requests and answer questions
- Prepared and served various food and drink items to customer specifications in fast-paced environments
Education
High School Diploma - Cert III Business, Cert II financial aid, Cert II Vocational Pathways, Cert II Automotive
Woodcrest State College
Springfield, QLD11.2022
Skills
- Staff Training
- Face to face skills
- Interpersonal Skills
- Time Management
- Workflow planning
- Schedule management
- Works well alone and in a team
References
- Briana Hutchinson, ETC DET Manager, 0480 895 072
- Celia Philipe, Gem Group Solutions Owner, celiaphilipe@hotmail.com
Timeline
Administrations Officer
ETC
08.2024 - Current
ETC - Call Centre
08.2023 - Current
Sales Associate
Gem Group Solutions
01.2023 - 07.2023
Team Member
Mcdonalds
04.2020 - 01.2023
High School Diploma - Cert III Business, Cert II financial aid, Cert II Vocational Pathways, Cert II Automotive
Woodcrest State College
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