Hi, I’m
Sophia El Chakik
Fairfield East,NSW
Summary
Professional with strong background in managing front desk operations and delivering exceptional customer service. Adept at coordinating schedules, handling queries, and ensuring smooth office functions. Known for strong communication skills, teamwork, and adaptability to changing needs. Efficient in managing administrative tasks, greeting clients, and maintaining welcoming environment.
Overview
2024
years of professional experience
2
years of post-secondary education
Work History
Chemist Warehouse
Work Experience
01.2021 - 01.2021
Job overview
- Answering phone calls from customers professionally and responding to customer inquiries and complaints.
- Provides customers with professional service and product information.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
Kmart
Team Member / Sales Assistant
01.2020 - 01.2023
Job overview
- Known for delivering exceptional customer service with a focus on fast problem-solving and client satisfaction, Assisted an average of 100+ customers per shift with product selection, returns, and purchases, ensuring a positive shopping experience.
- Maintained a clean, organized inventory and curated displays of rotating seasonal clothing and accessories to drive and continue sales. Assisted with inventory control, including stocktaking, order replenishment, and ensuring products were correctly labeled and priced.
- Meticulously handled POS system transactions including credit and cash to ensure seamless and accurate cash flow.
- Greeting customers, anticipating their needs, and providing them with quality service while upholding brand standards to ensure customer satisfaction.
- Picking /Packing online orders. Worked closely with the team to ensure smooth store operations, including opening and closing procedures, ensuring security and safety protocols were followed.
Aged Care
Community Care Worker
01.2023 - 01.2024
Job overview
- Provided daily personal care, emotional support, and companionship to elderly clients, ensuring their comfort and dignity.
- Assisted residents with mobility, meals, hygiene, and medication reminders in line with individual care plans.
- Communicated effectively with families, healthcare teams, and supervisors to maintain high standards of care.
- Administered prescribed medications, monitored vital signs, and supported basic health needs under care plans.
- Created a safe, respectful environment by building trust and understanding individual needs.
- Patience and ability to remain calm in stressful situations, paying attention to detail and seeing things with the thorough eye.
- Monitored clients’ health and reported changes promptly, contributing to proactive healthcare interventions.
- Enhanced client well-being by providing personalized care and support in their homes.
Ultimate Jap Spares
Front Receptionist/Office Administration Assistant
Job overview
- Greeted visitors and clients, providing a friendly and professional welcome while directing them to the appropriate department or individual.
- Managed a multi-line phone system, answering calls, taking messages, and redirecting inquiries to relevant staff members.
- Assisted with clerical duties, including filing, data entry, and maintaining office supplies.
- Maintained office cleanliness and organization of the reception area.
- Managed the office calendar, coordinating appointments, meetings, and arrangements for team members.
- Enhanced customer satisfaction by promptly greeting visitors and addressing their needs.
- Scheduled appointments accurately, reducing scheduling conflicts and cancellations.
Education
Chester Hill High School
Higher School Certificate
University Overview
- Work Ready Program and Certificate
- Good Citizen Award
- Fast Forward Program
- Gold Merit
- Students Representative Council (SRC)
Westeren Sydney University(Currently Still Enrolled)
Bachelor Of Nursing
02.2025 - 07.2027
Skills
- Strong verbal and written communication skills
- Microsoft Office proficiency
- Organisation skills
- Cross-cultural understanding
- Self management
- Quick learner
- Contributing team member
- Active listener
- Problem-solving skills
- Time management skills
- Appointment scheduling
- Initiative-taking
- Confidentiality
- Customer service
- Time management
- Attention to detail
- Multitasking Skills
- Team collaboration
- File organisation
- Office administration
- Work prioritisation
Timeline
Westeren Sydney University
Bachelor Of Nursing
02.2025 - 07.2027
Community Care Worker
Aged Care
01.2023 - 01.2024
Work Experience
Chemist Warehouse
01.2021 - 01.2021
Team Member / Sales Assistant
Kmart
01.2020 - 01.2023
Chester Hill High School
Higher School Certificate
Front Receptionist/Office Administration Assistant
Ultimate Jap Spares
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