Sophia Falzon

• In this role, I work as part of a dynamic team as a skilled customer service assistant and expert pizza chef. The versatility of my role involves greeting customers in-store or answering telephone calls to take orders while undertaking general kitchen duties, including food preparation, cooking and serving.

Challenges:

• Working quickly and efficiently in a fast-paced environment.
• Short noticing relief.
• Dealing with peak demands of orders.

Responsible for:

• Training new team members on procedures, customer service, and sales techniques.
• Providing excellent customer service when order taking
• Handling enquiries using process and product knowledge
• Collaborating with other staff to provide an efficient service
• Achievements:
• Fills in at short notice to cover staff absenteeism, which has maintained service standards.
• Budded new team members to learn their roles.
• Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
• Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
• Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.

• My experience with this girls and guys fashion store built my confidence to interact with a diverse range of customers while balancing various tasks, including restocking shelves, maintaining displays and presentation standards and dealing with a varied customer range.
• Challenges:
• Meeting or exceeding sales targets.
• Dealing with various customer personalities, attitudes and demands.
• Responsible for:
• Providing excellent customer service by greeting and assisting customers to find the correct purchases, sizes, and styles
• Processing and bagging purchases through the register using cash, card transactions and mobile wallets
• Upselling and cross-selling complimentary items
• Participating in general store upkeep, including cleaning, tidying, organising and merchandising
• Restocking merchandise
• Providing fitting room assistance
• Achievements:
• Supported the creation of a positive shopping experience which encouraged repeat business.
• Prepared and planned for the shift to optimise the use of resources.