Sophia Frangos
Summary
I am a bright, enthusiastic natural team player that guides her team and contributes in maintaining customer satisfaction with more than 4 years of hospitality and customer service experience. I can work successfully independently and cooperative in a team setting. My hobbies include playing soccer and going to the gym keeping fit, travelling and spending time with family and friends.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Market Research Interviewer
Ipsos Pty Ltd
06.2023 - 01.2025
- Provided timely feedback to supervisors regarding potential issues or areas for improvement within the interview process.
- Maintained confidentiality of customer information and company procedures.
- Followed established guidelines and recommendations from supervisors to complete quality interviews.
- Conducted in-depth interviews with diverse populations, ensuring accurate representation of target demographics.
Store Supervisor / Team Member
Between 2 Buns
08.2021 - 06.2023
- Supervised daily operations by directing customer service, inventory and sales operations.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, and scheduling routine maintenance tasks.
- Provided excellent customer service, addressing inquiries and resolving issues efficiently.
- Conducted inventory analysis to determine optimal stock levels.
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
Education
Diploma - Nursing
RMIT University
Melbourne, VIC11-2025
VCE -
Mount St. Joseph Girls' College
Altona11-2022
Skills
- POS terminal operation
- Store maintenance
- Customer service
- Multitasking and organisation
- Problem-solving
- Friendly and positive
Certification
- First Aid Certification
- CPR/AED Certification
Accomplishments
- Completed Spartan race in Bright Feb 2024
- Women's State 5 League Winners 2023
- Competed in Bangkok Cup 2019
Timeline
Market Research Interviewer
Ipsos Pty Ltd
06.2023 - 01.2025
Store Supervisor / Team Member
Between 2 Buns
08.2021 - 06.2023
Diploma - Nursing
RMIT University
VCE -
Mount St. Joseph Girls' College
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