Sophia Giir
Summary
Reliable and upbeat Retail Sales Associate, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
5
5
years of professional experience
Work History
Cash-Wrap Lead
Victoria’s Secret
Chadstone Shopping Centre
12.2021 - Current
- Cash Wrap Lead – role is to enhance efficiency at the cash wrap
- Provide ongoing coaching to cashiers on company policies, updates, promotions, or other relevant information that may impact their role or performance at the cash wrap area.
- Resolve customer complaints in a professional manner, ensuring satisfaction and return business.
- Maintain store security by adhering to company loss prevention guidelines and reporting suspicious activities or incidents when necessary.
- Open and close POS system.
- Process returns per policies and assisted cashiers with complex returns.
Sales Associate / Floor
Victoria’s Secret
Chadstone Shopping Centre
- Creating genuine connections
- Answer customer questions about sizing, accessories, and merchandise care.
- Boost customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Monitoring & maintaining visual merchandising standards.
- Achieving monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Team Member
Nandos
Lyndhurst
06.2019 - 02.2022
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Assembled food on Burger Bench and grilled chicken
- Trained new staff members in customer service techniques.
- Cleaned and closed restaurant at end of day.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
Education
Bachelor of Business - Human Resource Management
Swinburne University of Technology
05.2024
Skills
- Relationship Building
- Goal-Oriented
- Exceptional customer service
- Problem-Solving
- Conflict Resolution
- Store Opening and Closing
- Sales expertise
- POS System Operation
Availability
Mondays, Thursdays, and weekends.
Activities
- Philosophy
- Art
- Photography
Affiliations Memberships
Student member of the Australian Computer Society (ACS), 02/2024, present
Awards
- Associate of the Month, Victoria’s Secret, 03/2022. Awarded for delivering excellent customer service and exceeding KPI targets.
- Bra Bar Certification, Victoria’s Secret, 06/2022.
- 2 Flaming Star Awards, Nando’s, 09/2021, 12/2021. Congratulated on my efforts to keep things running smoothly and assisting all team members in their stations.
Affiliations
- Student Member of the Australian Computer Society (ACS)
References
Available upon request
Timeline
Cash-Wrap Lead
Victoria’s Secret
12.2021 - Current
Team Member
Nandos
06.2019 - 02.2022
Sales Associate / Floor
Victoria’s Secret
Bachelor of Business - Human Resource Management
Swinburne University of Technology