Sophia Gill
Melbourne,VIC
Summary
Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with a strong background in cultivating positive relationships and exceeding goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Rental Sales Agent
Avis Budget Group
Port Melbourne, VIC
01.2024 - 08.2024
- Maximized revenue by recommending appropriate rental products and upselling services to customers.
- Collaborated with team members to improve sales strategies and meet monthly targets.
- Navigated computer systems effectively to manage bookings, customer information, and record-keeping tasks.
- Coordinated vehicle availability with other departments to accommodate last-minute requests or reservation changes.
- Assisted in the maintenance of rental vehicles, ensuring they were clean and well-presented for each client use.
- Increased customer satisfaction by providing excellent service and addressing client needs promptly.
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Managed multiple tasks in high-volume environment.
Team Member
Mecca Brands
Melbourne Airport, VIC
05.2023 - 12.2023
- Loaded and unloaded trucks with pallet jacks or forklifts
- Collaborated effectively with colleagues to ensure efficient workflow
- Utilized RF scanners to track products throughout the warehouse
- Packed orders for shipment in accordance with customer requirements
- Conducted regular cycle counts to verify the accuracy of inventory records
- Received, sorted, and stored incoming items in designated areas.
Sales Assistant
Sahara Real Estate
Melbourne, VIC
02.2021 - 10.2023
- Helping clients find homes that meet their needs by taking them to visit properties and assisting with the paperwork involved in purchasing a home
- Presenting offers from potential buyers to sellers, negotiating on behalf of the seller to reach an agreement on price and terms
- Conducting home appraisals to determine the market value of properties for sale
- Preparing documents for the sale of homes such as contracts, disclosures, and closing packages
- Assisted with displays and offered ideas to increase product appeal.
Team Member
Woolworths Metro
11.2017 - 01.2022
- Adapted to operational needs, taking on different roles to support workflow
- Restocked supplies to keep teams productive
- Supported fellow team members with regular tasks and activities.
Customer Service
BP Petrol Pump
07.2016 - 05.2017
- Handling Cash and dealing with customers
- Processed customer exchanges, refunds, and bill adjustments to correct product or service problems
- Gave accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints.
Crew Member
Hungry Jacks
08.2014 - 11.2015
- Supported various counter stations based on demand
- Cross-trained in multiple positions to assist during busy periods
- Prepared hot, fresh food to meet brand standards
- Addressed customers with friendly greetings and conversations
- Worked closely with managers and fellow crew members to prepare orders.
Education
Work with Children Certificate -
Certificate In Real Estate -
Certificate III in Dental Assisting -
Menzies Institute of Technology, Melbourne, VIC
Certificate IV in Dental Assisting -
Menzies Institute of Technology, Melbourne, VIC, Australia
Certificate of First Aid -
RSA Certificate -
SACE Certificate -
Roma Mitchell Secondary College, Adelaide, SA, Australia
Skills
- Technical knowledge and experience
- Quick Learner and high attention to detail
- Critical of self-development
- Problem-solving
- Resilience
- Team player mentality
- Reliability and punctuality
- Goal-oriented mindset
- Strong negotiation
Certification
- Scissor Lift Licence
- Work With Children Certificate
References
- Sachin Aggarwal, 0425531809
- Yuvraj Singh, 0469074999
- Jackie Bedson, 0467684771
Languages
Hindi
Professional Working
Punjabi
Professional Working
Timeline
Rental Sales Agent
Avis Budget Group
01.2024 - 08.2024
Team Member
Mecca Brands
05.2023 - 12.2023
Sales Assistant
Sahara Real Estate
02.2021 - 10.2023
Team Member
Woolworths Metro
11.2017 - 01.2022
Customer Service
BP Petrol Pump
07.2016 - 05.2017
Crew Member
Hungry Jacks
08.2014 - 11.2015
Work with Children Certificate -
Certificate In Real Estate -
Certificate III in Dental Assisting -
Menzies Institute of Technology, Melbourne, VIC
Certificate IV in Dental Assisting -
Menzies Institute of Technology, Melbourne, VIC, Australia
Certificate of First Aid -
RSA Certificate -
SACE Certificate -
Roma Mitchell Secondary College, Adelaide, SA, Australia