Sophia Gorgorinis
Dandenong,VIC
Summary
Proven track record in enhancing customer engagement and sales promotion, evidenced by my tenure at TK Maxx. Adept in cash handling accuracy and demonstrating a positive demeanor, I excel in fast-paced environments. My approachability and teamwork skills have consistently contributed to achieving and exceeding retail goals. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Retail Associate
TK Maxx
09.2022 - Current
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Assisted in the training of new associates to ensure they quickly became knowledgeable about products and policies.
Boostie
Boost Juice
04.2022 - 08.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
All Rounder
Sophie's Blinds
03.2017 - 03.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Team Memeber
KFC
03.2021 - 11.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Education
High School Diploma -
Lyndale Secondary College
Dandenong North, VIC10.2023
Skills
- Customer Engagement
- Positive and engaging demeanor
- Merchandise Display
- Cash Register Operation
- Reliability and punctuality
- Store maintenance
- Verbal and written communication
- Cleaning and sanitizing
- Proactivity
- Product Knowledge Expertise
- Loss Prevention
- Promotional strategies
- Teamwork and Collaboration
- Product Merchandising
- Brand representation
Certification
- VCE Certificate of Graduation - 2023
- School Holiday Winter Program - Fashion - 2024
Fashion Knowledge
From experience at Tk Maxx, I have attained skills assisting customers with styling, created features to attract certain demographics and have flowed stock and haute brands in a way to achieve KPI's. As an individual, I maintain a knowledge of current trends and new collections of brands as well as keeping up with The Business of Fashion (BOS). This assists me to maximise my workplace in a way to display current trends in relation to styles, colours and new brands.
Timeline
Retail Associate
TK Maxx
09.2022 - Current
Boostie
Boost Juice
04.2022 - 08.2022
Team Memeber
KFC
03.2021 - 11.2021
All Rounder
Sophie's Blinds
03.2017 - 03.2022
High School Diploma -
Lyndale Secondary College
- VCE Certificate of Graduation - 2023
- School Holiday Winter Program - Fashion - 2024
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