Sophia Gribble
Toowoomba
Summary
Dedicated and empathetic Senior Staff Liaison Coordinator with a passion for fostering positive workplace environments and supporting staff development. With a proven track record of effectively managing a team of over 50 employees, I excel at building strong relationships, resolving conflicts, and ensuring seamless communication between staff and management. Recognised for my leadership and commitment to staff well-being, I strive to create an inclusive and supportive atmosphere. I was awarded Employee of the Year for 2023, I bring a strong sense of responsibility, attention to detail, and a solution-oriented mindset to every challenge. Always eager to learn and grow, I am driven by a desire to make a meaningful impact on both my team and the organisation
Overview
9
9
years of professional experience
Work History
Senior Staff Liaison
Semloh Support Services
07.2023 - Current
- Manage a team of 50+ staff, ensuring effective communication between employees and management
- Oversee recruitment, onboarding, and professional development of staff - Address employee concerns, mediate conflicts, and foster a positive work environment - Conduct performance reviews, provide constructive feedback, and support career growth
- Handle administrative duties such as documentation, reporting, and issue resolution
- Coordinate leave management, address high volumes of sick calls, and manage staffing needs
- Acted as the liaison between upper management and staff members, promoting positive working relationships built on trust.
Support Worker
Semloh Support Services
08.2022 - Current
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Kept clients engaged in social networks and communities for personal health and growth.
- Promoted community integration by providing extensive physical, emotional and social support.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
Orthodontic Assistant
Westside Orthodontics
03.2021 - 08.2022
- Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
- Educated patients on postoperative care and best practices for protecting dental work and boosting healing process.
- Built relationships with patients and parents creating an anxiety free environment
- Demonstrated strong communication skills while educating patients on oral hygiene practices specific to their orthodontic treatments.
Early Childhood Educator Assistant
Rangeville Early Education Centre
01.2018 - 01.2021
- Welcomed visitors to office, communicated arrival to team, general administrative duties and managed visit expectations
- Operated with high integrity, built trust, and earned sustained credibility with internal and external families
- Provided individualized instruction and support to meet personal needs of each child.
- Maintained and fostered positive and constructive interactions with staff, families and children.
Retail Supervisor
Donut King
10.2015 - 08.2019
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers
- Opened and closed store independently when needed and prepared nightly bank drop for manager.
Skills
- Self-motivated
- Friendly and Patient
- Communication and interpersonal skills
- Strong work ethic
- Fast and methodical
- Dependable and trustworthy
Reference
Professional:
- Karina Windolf (Previous Director at Rangeville Early education) Number: 0427877237
- Karen Erbacher (Clinic Manager at Westside Orthodontics) Number: 0438106952
Timeline
Senior Staff Liaison
Semloh Support Services
07.2023 - Current
Support Worker
Semloh Support Services
08.2022 - Current
Orthodontic Assistant
Westside Orthodontics
03.2021 - 08.2022
Early Childhood Educator Assistant
Rangeville Early Education Centre
01.2018 - 01.2021
Retail Supervisor
Donut King
10.2015 - 08.2019
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