Sophia James
Thornlands
Summary
Dynamic and customer-oriented professional with a proven track record in fast-paced environments. Excelled in teamwork and complex problem-solving, demonstrating a strong capability to learn new skills quickly. Achieved high service standards through exceptional customer service and housekeeping skills, contributing to positive guest experiences and efficient operations.
Overview
3
3
years of professional experience
Work History
Housekeeper
Stradbroke Island Coastal Homes
12.2024 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in hotels, houses and units
Waitress/Assistant Bartender
Oasis Mexican Cantina
01.2022 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and positive when dealing with difficult customers and rush hours
Education
High School Diploma -
Cleveland District State High School
Cleveland, QLD11-2024
Skills
- Customer service
- Teamwork
- Housekeeping
- Customer-oriented
- Complex Problem-solving
- Within my years of waitressing I am highly trained in customer service and have the strong capability to learn new skills quick
- Both housekeeping and waitressing have a strong need for teamwork, as a people person this line of work suits my outgoing and friendly personality perfectly!
Timeline
Housekeeper
Stradbroke Island Coastal Homes
12.2024 - Current
Waitress/Assistant Bartender
Oasis Mexican Cantina
01.2022 - Current
High School Diploma -
Cleveland District State High School
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