Sophia Jarvis
Melbourne,VIC
Summary
Highly motivated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and background in problem solving, communication, and leadership. Seeking a people-oriented position and eager to contribute to a dynamic team.
Overview
11
11
years of professional experience
Work History
LEAD - PROPERTY SOLUTIONS
NATIONAL AUSTRALIA BANK
03.2022 - Current
- Demonstrated problem-solving skills, managing complex and sensitive customer matters, de-escalating situations. which includes managing media threats in line with NAB policies and relevant internal stakeholders.
- Developed and implemented new processes to improve customer satisfaction and product quality.
- Collaborated with development teams on feature enhancements that addressed customer needs while meeting business objectives.
- Supported senior executives in project completion, issue resolution, budget development, and schedule management.
- Strengthened workflow process by effectively recruiting and training employees to ensure optimal productivity.
- Increased efficiency by analyzing employee performance and ensuring adherence to training processes.
- Facilitated communication between customers, internal personnel, vendors, partners., ensuring timely resolution of inquiries and issues.
- Served as a liaison between clients and vendors to ensure smooth operations during the event.
- Provided customer service support before, during, and after each event to address any issues or concerns that may arise.
- Organized catering services for corporate functions and meetings.
ASSOCIATE - PROPERTY SOLUTIONS
NATIONAL AUSTRALIA BANK
10.2020 - 03.2022
- Demonstrating problem-solving skills by managing sensitive and complex matters and ensuring the best outcome is achieved for the bank and the customers.
- Report to and work closely with the Leadership team to ensure that the team is up to date and complying with policies and procedures, when required.
- Lead by example, stepping up when there is no team leader and taking on the responsibility to ensure the team is motivated and hitting the daily targets.
- Active Operations Management (AOM), verifying daily and weekly planning, and monitoring the productivity and utilization of the team on a daily basis.
- Work within KPIs and ensuring that properties are compliant and sold within an acceptable time period.
- Facilitated communication between stakeholders, including management staff, clients, vendors, and suppliers, to ensure successful sale results.
BUSINESS DEVLOPMENT MANAGER
BARRY PLANT REAL ESTATE
06.2019 - 10.2020
- Actively prospect for new business.
- Working closely with stakeholders to ensure the properties were compliant and ready to be leased.
- Working within KPIs and exceeding expectations
- Collaborated with marketing team members to design promotional materials.
- Analysed customer feedback to identify areas for improvement in products and services offered.
- Assisted in developing pricing strategies that maximized profits while meeting customer expectations.
- Participated in weekly meetings with executive leadership team members to discuss progress toward goals.
- Developed and implemented strategies to increase sales and market share.
- Identified potential clients, built relationships, and negotiated contracts.
- Created presentations to attract new business opportunities.
- Maintained a database of existing customers and prospective leads.
- Conducted research on industry trends, competitor activities, and customer needs.
BUSINESS DEVLOPMENT & LEASING MANAGER
RAY WHITE REAL ESTATE
08.2016 - 05.2019
- Actively prospecting new business, list and lease the properties
- Working closely with stakeholders to ensure the properties were compliant and ready to be leased
- Worked closely with the sales department to assist with auctions and vendor management
- Coordinated move-in and move-out procedures including inspections and cleaning services.
- Resolved tenant complaints in a timely manner to maintain positive relationships.
- Performed regular site visits to check on conditions of the premises.
- Negotiated lease terms with prospective tenants in accordance with the budget.
- Conducted market research to identify potential tenants and rental rates.
- Created leasing contracts, collected rent payments, and maintained tenant records.
- Ensured compliance with all state and local laws regarding fair housing practices.
CUSTOMER SERVICE ATTENDANT
MARVEL STADIUM (FORMALLY ETIHAD STADIUM)
01.2014 - 04.2016
- Quadrant management, overseeing a whole section including patrons and colleagues.
- Emergency management, controlling the radio for the quadrant if a customer needed emergency attention and/or getting security.
- Coordinating staff to take breaks and assist other colleagues with any questions or concerns.
- Working within the Medallion Club.
- Greeted customers and provided friendly customer service.
- Provided assistance to customers with product selection, inquiries, and complaints.
- Answered incoming calls in a professional manner and responded to customer inquiries.
- Resolved customer complaints in an efficient and timely manner.
- Participated in team meetings to discuss new strategies for improving customer service experience.
Skills
- Effective Leadership
- Proficient Relationship Management
- Results Driven
- Stakeholder Coordination
- Strategic Resource Planning
- Driven Work Ethic
- Budget Management
- Positive Attitude
- Reliable Decision-Making
- Effective Problem Solving
- Thrives in High-Pressure Situations
- Detail-Oriented Approach
ACHIEVEMENTS
- I manage a non for-profit events team, for a community of about 120+ friends and family on an annual basis. I have been managing this community for over 11 years now.
- I also completed the Mental Health First Aid training - hosted by Richmond Football Club in 2022.
References
References available upon request.
Timeline
LEAD - PROPERTY SOLUTIONS
NATIONAL AUSTRALIA BANK
03.2022 - Current
ASSOCIATE - PROPERTY SOLUTIONS
NATIONAL AUSTRALIA BANK
10.2020 - 03.2022
BUSINESS DEVLOPMENT MANAGER
BARRY PLANT REAL ESTATE
06.2019 - 10.2020
BUSINESS DEVLOPMENT & LEASING MANAGER
RAY WHITE REAL ESTATE
08.2016 - 05.2019
CUSTOMER SERVICE ATTENDANT
MARVEL STADIUM (FORMALLY ETIHAD STADIUM)
01.2014 - 04.2016
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