Sophia Kasalo

• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Greeted customers and helped with product questions, selections, and purchases.
• Used POS system to process sales, returns, online orders, and gift card activations.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
• Maintained clean sales floor and straightened and faced merchandise.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Utilized upselling techniques to promote additional products and increase sales.
• Listened to customer needs and desires to identify and recommend optimal products.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Used in-store system to locate inventory and place special orders for customers.

REFERENES

Apeksha - Manager - 0469961490

Fulfilled the added job roles of:

1. Supervising Team leader, for floor/retail staff

2. Junior Beauty Adviser

• Greeted customers and responded to questions with friendly, knowledgeable assistance.
• Kept pharmacy counter and related areas clean, neat and organized.
• Received incoming supplies and stocked in correct locations.
• Answered telephones and provided information about order status, store hours and pharmacy procedures.
• Restocked pharmacy shelves with supplies and medicines and ordered new items to avoid shortages.
• Operated cash register and performed front counter tasks to facilitate daily operations.
• Updated computer system with current customer, payment and inventory information.
• Restocked pharmacy shelves with supplies and medicines and ordered new items to avoid shortages.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Maintained counter and display areas for cleanliness and organization.
• Identified skin and hair needs of customers to provide assistance in choosing best products.
• Processed payments, entering sales in register for prompt customer service.
• Arranged merchandise to present visually appealing displays and attract clientele (including planogramming and catalogue merchandising)
• Applied makeup and skincare products to customers following guidelines to enable testing of brand.
• Recommended specific hair and beauty products to meet individual customer needs.
• Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
• Trained new staff in product knowledge and customer service protocols.
• Helped customers feel relaxed and comfortable through conversation and personal relatability.
• Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
• Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
• Followed up with customers to increase satisfaction with purchases and services.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Stocked merchandise, clearly labelling items, and arranging according to size or colour.
• Listened to customer needs and desires to identify and recommend optimal products.
• Managed efficient cash register operations.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Developed strong rapport with customers and created positive impression of business.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Used in-store system to locate inventory and place special orders for customers.
• Recommended complementary purchases to customers, increasing revenue.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Conducted product demonstrations to highlight features and redirect objections to positive aspects.
• Monitored customers for signs of security concerns and escalated issues to management.
• During night shifts or shifts without a manger, took the role of team leader, managing the team in order to complete all tasks during the day/night
• Applied the brands customer loyalty systems by joining new members daily and educating customers in the perks of joining loyalty programs

REFERNCES:

Shariff Kotb - Business owner - 0478 729 777

Fabiene El Assad - Manager - 0413 086 897

Adam Bardsley-Smith - Manager - 0409 309 571

IF NOT ABLE TO CONTACT PLEASE CALL PRICELINE PHARAMACY BAULKHAM HILLS

• Assisted hairdressers with cutting, colouring, and styling hair to maintain salon workflow efficiency.
• Checked in with clients to confirm comfort throughout appointments and services.
• Minimized infection risks by using required solutions and procedures to clean and sanitize tools.
• Assisted hair stylists with colourwork by applying base colours and toners.
• Answered telephone calls to provide information and schedule new appointments.
• Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
• Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
• Scheduled customer appointments and rearranged individual time slots to meet demand.
• Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
• Freed up stylists to focus on customers by personally handling basic tasks such as restocking supplies.
• Answered phone calls and emails to schedule client appointments.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct hairdressers
• Handled assignments independently with good judgement and critical thinking skills.
• Collected credit and cash payments, processed transactions and updated relevant records.
• Suggesting products based on the knowledge of a customers concerns

REFERENCES

Natalie - Business owner