Sophia Kelly
Sydney,Australia
Summary
Energetic ,self motivated results focused Client Services / Sales professional with specialised experience in Sales,Guest Services Digital Marketing within Events, Health and Wellness ,Hospitality, Personal Training, Group Fitness, Direct Sales, Telephone Sales, Lead generation, Health & Wellness coaching.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Guest Services Coordinator/Host
Laundy Hotels
Watsons Bay, NSW
03.2024 - Current
- Booked appointments, accepted payments and answered guest questions.
- Checked guests into and out of hotel.
- Prepared sign-in sheets, name tags and other documents for events.
- Maintained detailed records of guest preferences, enabling tailored services during return visits.
- Maintained strict adherence to safety protocols in emergency situations, prioritizing the wellbeing of both guests and staff members alike.
- Greeted guests upon arrival by providing warm welcome.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Organized guest events, fostering a sense of community among visitors and creating lasting impressions.
- Handled customer complaints to satisfy and retain guests.
Assistant Manager /Digital Marketing Specialist
The Well Bondi
Bondi, NSW
10.2021 - Current
- Managing the Mind body system
- Working as part of a dynamic team environment to achieve & exceed individual and club monthly sales targets
- Manage the team in meeting their goals and responsibilities
- Running social media channels
- Local area marketing/outreach
- Organizing social events, building community
- Administration duties associated with all operational aspects of the centre, Stock inventory, supplier communications.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Created compelling visual assets for use in social media posts, email newsletters, blog articles, and other digital communications materials.
- Conducted thorough market research to identify target audience segments and tailor messaging accordingly for maximum impact.
- Developed comprehensive reports on digital marketing efforts, presenting findings to senior leadership for informed decision making.
- Cultivated a strong online community by engaging with followers, responding to comments and messages, and proactively addressing customer concerns.
- Developed digital marketing strategies by creating and implementing plans to reach and engage target audiences.
- Created and deployed social media content, engaged with target audiences and boosted reach with strategic ad placements.
- Increased brand awareness with ambassador partnerships and targeted email campaigns.
Group Fitness Trainer
Club Lime
11.2017 - 10.2021
- Conduct and instruct motivational group classes
- Lead the team of trainers to optimal standards
- Build strong rapport with clients
- Provide excellent customer service at all times/assist Manager with new member sales
- Assist with daily upkeep and cleanliness of the studio.
Junior Sales Support
Go Transit Media
04.2017 - 10.2021
- Building and maintaining relationships with existing & new clients
- Collaborating with Sales Executives by supporting them and their clients
- Provide exceptional customer service.
Music Production DJ
F45 Dural
06.2015 - 03.2020
- Saturday DJ, creating atmosphere, planning and preparing music sets
- Preparing social media promotional content.
Barista / All Rounder
Gloria Jeans Coffees
06.2015 - 11.2017
- Booked appointments, accepted payments and answered guest questions.
- Checked guests into and out of hotel.
- Prepared sign-in sheets, name tags and other documents for events.
- Maintained detailed records of guest preferences, enabling tailored services during return visits.
- Maintained strict adherence to safety protocols in emergency situations, prioritizing the wellbeing of both guests and staff members alike.
- Greeted guests upon arrival by providing warm welcome.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Organized guest events, fostering a sense of community among visitors and creating lasting impressions.
- Handled customer complaints to satisfy and retain guests.
Education
Cert IV Fitness -
Australian Institute of Fitness
Parramatta12.2019
Rouse Hill Anglican College
Rouse Hill11.2017
Skills
- Problem Solving
- Time Management
- Microsoft Office
- Ability to Work in a Team
- Fast Learner
- Self-Motivation
- Flexibility and Adaptability
- Interpersonal Skills
- Conflict Resolution
- Leadership and Teamwork
- Critical thinking and problem solving
- Communication
- Leadership Skills
- Ability to Work Under Pressure
- Customer Service
- Communication Skills
- Computer Skills
Certification
Cert III and Cert IV in Fitness
First Aid Certificate
Certificate IV in Real Estate Practice CPP41419-01
Timeline
Guest Services Coordinator/Host
Laundy Hotels
03.2024 - Current
Assistant Manager /Digital Marketing Specialist
The Well Bondi
10.2021 - Current
Group Fitness Trainer
Club Lime
11.2017 - 10.2021
Junior Sales Support
Go Transit Media
04.2017 - 10.2021
Music Production DJ
F45 Dural
06.2015 - 03.2020
Barista / All Rounder
Gloria Jeans Coffees
06.2015 - 11.2017
Rouse Hill Anglican College
Cert IV Fitness -
Australian Institute of Fitness