Sophia Kusano
MOSMAN,NSW
Summary
Motivated and reliable 20-year-old university student with experience across hospitality, customer service, and education. Having worked in high-volume cafés, restaurants, and tutoring environments, I have developed strong communication, organisation, and relationship-building skills. I thrive in fast-paced environments and enjoy working collaboratively to deliver a positive experience for customers and colleagues.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front of House Team Member
Niche Mosman Cafe
12.2024 - Current
- Delivered friendly and professional customer care while managing multiple tables in a busy cafe environment.
- Operated the POS system and processed customer orders.
- Organised bookings, inquiries, and payments accurately.
- Served food and beverages efficiently under pressure.
- Built strong relationships with regular customers through friendly and attentive service.
Front of House Team Member
Kyue Japanese Restaurant
01.2025 - 03.2026
- Delivered efficient customer service in a busy restaurant environment.
- Took customer orders, and served high volumes of food/beverages.
- Communicated in Japanese with customers and working holiday colleagues.
- Worked collaboratively with kitchen and staff to ensure efficient service.
- Maintained a clean and organised workspace.
English Tutor
NumberWorks'nWords
05.2025 - 12.2025
- Supported 8–12 students per shift, teaching groups of up to four students at a time across Kindergarten to Year 10.
- Planned and assigned personalised learning plans based on each student's strengths and areas for improvement.
- Monitored student progress and maintained detailed lesson records to support ongoing development.
- Safely collected groups of students from local schools and escorted them to the learning centre, supervising road crossings and ensuring their wellbeing.
Staff Member
Crust Gourmet Pizza Bar
01.2022 - 02.2023
- Provided friendly customer service in person and over the phone.
- Prepared, made, cut, and packed pizzas in a fast-paced team environment.
- Maintained a clean and organised workspace while following food safety standards.
Education
Bachelor of Arts -
University of Sydney
Sydney, NSWSkills
- Customer Relationship Building
- High Volume Food Service
- Lesson Planning
- Communication
- Complaint Handling
- Order Accuracy
- Ability to Work Under Pressure
- Conversational Japanese
- POS Systems & Cash Handling
Languages
Japanese
Certification
- Responsible Service of Alcohol (RSA)
- Working with Children Check (WWCC)
Timeline
English Tutor
NumberWorks'nWords
05.2025 - 12.2025
Front of House Team Member
Kyue Japanese Restaurant
01.2025 - 03.2026
Front of House Team Member
Niche Mosman Cafe
12.2024 - Current
Staff Member
Crust Gourmet Pizza Bar
01.2022 - 02.2023
Bachelor of Arts -
University of Sydney