Sophia Kusano
MOSMAN,NSW
Summary
Motivated and reliable 20-year-old university student with experience across hospitality, customer service, and education. Having worked in high-volume cafés, restaurants, and tutoring environments, I have developed strong communication, organisation, and relationship-building skills. I thrive in fast-paced environments and enjoy working collaboratively to deliver a positive experience for customers and colleagues.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front of House Team Member
Niche Mosman Cafe
Mosman, NSW
12.2024 - Current
- Delivered friendly and professional customer care while managing multiple tables in a busy cafe environment.
- Operated the POS system and processed customer orders.
- Organised bookings, inquiries, and payments accurately.
- Served food and beverages efficiently under pressure.
- Built strong relationships with regular customers through friendly and attentive service.
Front of House Team Member
Kyue Japanese Restaurant
Willoughby, NSW
01.2025 - 03.2026
- Delivered efficient customer service in a busy restaurant environment.
- Took customer orders, and served high volumes of food/beverages.
- Communicated in Japanese with customers and working holiday colleagues.
- Worked collaboratively with kitchen and staff to ensure efficient service.
- Maintained a clean and organised workspace.
English Tutor
NumberWorks'nWords
Mosman, NSW
05.2025 - 12.2025
- Supported 8–12 students per shift, teaching groups of up to four students at a time across Kindergarten to Year 10.
- Planned and assigned personalised learning plans based on each student's strengths and areas for improvement.
- Monitored student progress and maintained detailed lesson records to support ongoing development.
- Safely collected groups of students from local schools and escorted them to the learning centre, supervising road crossings and ensuring their wellbeing.
Staff Member
Crust Gourmet Pizza Bar
Neutral Bay, NSW
01.2022 - 02.2023
- Provided friendly customer service in person and over the phone.
- Prepared, made, cut, and packed pizzas in a fast-paced team environment.
- Maintained a clean and organised workspace while following food safety standards.
Education
Bachelor of Arts -
University of Sydney
Sydney, NSWSkills
- Customer Relationship Building
- High Volume Food Service
- Lesson Planning
- Communication
- Complaint Handling
- Order Accuracy
- Ability to Work Under Pressure
- Conversational Japanese
- POS Systems & Cash Handling
Languages
Japanese
Certification
- Responsible Service of Alcohol (RSA)
- Working with Children Check (WWCC)
Timeline
English Tutor
NumberWorks'nWords
05.2025 - 12.2025
Front of House Team Member
Kyue Japanese Restaurant
01.2025 - 03.2026
Front of House Team Member
Niche Mosman Cafe
12.2024 - Current
Staff Member
Crust Gourmet Pizza Bar
01.2022 - 02.2023
Bachelor of Arts -
University of Sydney