Sophia Lenihan
Summary
My name is Sophia! I am a confident and effective communicator with a talent for building strong relationships with stakeholders. I possess strong problem-solving abilities and a genuine willingness to learn. Each day, I approach tasks with a can-do attitude and a smile. I am always prepared to tackle new challenges and contribute to the advancement of organisational objectives through personal dedication and collaboration. With experience in hybrid roles, I excel at adapting to new environments and thriving in high-pressure situations.
Overview
11
11
years of professional experience
Work History
Sales Coordinator
WHITEFOX Real Estate
03.2025 - Current
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Managed the backend of property campaigns which included booking suppliers, putting together and ordering marketing collateral, liaising with vendors, pushing properties live onto portals, creating campaign calenders and marketing schedules.
- Assist with sold processes including confirming deposit receipts, inputting purchasers, congratulations letters, receiving settlement confirmations
- Demonstrated strong organisational and time management skills while managing multiple projects.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Acted as the Office Manager and assist with managing reception, including answering the office phone, key management, stationery ordering, and office tidying.
Day Therapy Administrator
Peter MacCallum Cancer Center
04.2023 - 03.2025
- Maintained personnel records and updated internal databases to support document management.
- Organised workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Provided exceptional customer service to both internal and external stakeholders with prompt response times and thorough issue resolution efforts.
- Served as a liaison between departments, nurses, and doctors, fostering open communication channels that improved overall care for patients.
- Used strong emotional intelligence to ensure patients were comfortable and received the highest standard of care.
Sales Support Administrator and Customer Service Specialist
Rocket Brands
05.2022 - 04.2023
- Provided support and solutions for the National Field team in relation to customer queries, order queries, and CRM (Salesforce) queries.
- General office management, customer support, CRM management, and administrative assistance.
- Liaised with key accounts and distributors/wholesalers for the management of new lines, promotional offers, and planograms.
- Managed the client database, ensuring accurate and updated information for targeted marketing campaigns.
- Maintained up-to-date records, contributing to accurate sales forecasting and reporting.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Attended monthly sales meetings and quarterly sales training sessions.
- Assisted pharmacies, such as Chemist Warehouse, when orders and discounts were not fulfilled by pharmacy wholesalers such as API and Symbion.
- Identified and provided solutions to promotional challenges, stock availability, reorders, and ensured communication to the field team.
- Processed allocations for promotional activity and ensured management of discounts and buying periods were loaded and communicated.
Logistics Officer
StarHealth
03.2021 - 04.2022
- Ensured the smooth process of COVID-19 testing and vaccine clinics in a high-pressure and high-risk environment.
- Conducted thorough risk assessments for logistical operations, identifying potential areas of vulnerability and developing mitigation strategies to minimise disruptions.
- Built trust with low socio-economic clients and ensured they felt safe during the pandemic.
- Developed and executed logistics plans for successful project completion, ensuring on-time deliveries and customer satisfaction.
Retail Sales Assistant (Summer Casual)
Odeya Boutique Malvern
01.2021 - 02.2021
- Independently opened and closed the store, restocking clothing, posting online orders, and assisting customers.
- Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
- Greeted customers and helped with product questions, selections, and purchases.
- Used the POS system to process sales, returns, online orders, and gift card activations.
- Assisted in inventory management, ensuring accurate stock levels for optimal sales performance.
- Prepared the nightly bank drop for the manager.
Administration Support – Wellbeing Centre
Peter MacCallum Cancer Centre
01.2019 - 01.2021
- Performed general administration tasks and communicated with patients and carers to ensure comfort in the Wellbeing Centre.
- Sympathised with and listened to patients about their cancer journey.
- Organised wellbeing events and meetings, ensuring smooth logistics and positive outcomes for all attendees.
Casual Team Member
Bakers Delight
01.2015 - 01.2018
- Worked different stations to provide optimal coverage and meet production goals.
- Assisted with inventory counts and stocking of merchandise.
- Kept work areas clean, organised, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximise performance.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated the register to process payments and collect cash for order totals.
Education
VCE Certificate -
Loreto Mandeville Hall
Toorak12.2018
Skills
- Emotional intelligence
- Attention to detail
- Customer service
- Personable and approachable
- Teamwork and collaboration
- Customer satisfaction
- Problem solving
- Time management
Accomplishments
- Singing and songwriting
- Weight training and pilates
- Cooking for the people I love
- Self care days
- Making people laugh
Timeline
Sales Coordinator
WHITEFOX Real Estate
03.2025 - Current
Day Therapy Administrator
Peter MacCallum Cancer Center
04.2023 - 03.2025
Sales Support Administrator and Customer Service Specialist
Rocket Brands
05.2022 - 04.2023
Logistics Officer
StarHealth
03.2021 - 04.2022
Retail Sales Assistant (Summer Casual)
Odeya Boutique Malvern
01.2021 - 02.2021
Administration Support – Wellbeing Centre
Peter MacCallum Cancer Centre
01.2019 - 01.2021
Casual Team Member
Bakers Delight
01.2015 - 01.2018
VCE Certificate -
Loreto Mandeville Hall
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