Sophia Long
Margaret River,WA
Summary
Proven in high-pressure environments, adeptly balanced multiple tables at El Toro Margaret River, enhancing customer satisfaction through attentive service and strong multitasking abilities. Collaborated effectively with teams, demonstrating exceptional time management and customer service skills, significantly increasing walk-in business without relying on numerical specifics. Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
3
3
years of professional experience
Work History
Waitress
El Toro Margaret River
2022.01 - 2024.04
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Barista
Margs Cafe
2021.02 - 2023.08
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Maintained clean and organized workspace, ensuring welcoming environment for customers.
Education
Margaret River Senior High School
Margaret River, WA12.2023
Margaret River Primary School
Margaret River, WA12.2016
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Memory retention
- Supply Restocking
- Food safety understanding
- Beverage Preparation
- Reliable and Responsible
- Teamwork and Collaboration
- Time Management
Timeline
Waitress
El Toro Margaret River
2022.01 - 2024.04
Barista
Margs Cafe
2021.02 - 2023.08
Margaret River Senior High School
Margaret River Primary School
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