Sophia Mallaburn

The Green Park Brasserie was a restaurant which hosted bottomless brunches, happy hours and was host to various performers during peak hours of service throughout the weekdays and weekends. With the volume of customers that followed these events I am well versed in drink preparation, product promotion, garnish prep and sanitation procedures.

Regularly performed opening and closing duties as well as assisting in bar inventory, restocking supplies and placing orders for spirits, beer, wines, and mixers.

Using my extensive knowledge of alcoholic beverage, I was able to make informed recommendations to customers based of preferences and dishes.

Followed the 5 steps of service to provided customers with the best possible experience. The term 'Shoes' as referred to by the company provided and easy step by step for approaching and consulting visitors in the store.

• Engaged in friendly conversation with customer to better uncover individual needs.
• Answered customer questions about sizing, accessories, and merchandise care.
• Managed returns, exchanges and refunds in accordance with store policy

• Greeting VIP guests and ensuring high standards are met throughout the duration of their evening and resolving any issues if they occurred.
• Delegated tasks to employees to enhance productivity and workflow.
• Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
• Resolved conflicts between team members and addressed complaints or grievances.

• Kept server areas clean and stocked to increase efficiency while working tables.
• Bussed tables during busy periods to assist staff and quickly turn over tables.
• Processed orders and sent to kitchen employees for preparation.
• Checked guests' identification before serving alcoholic beverages.

• Greeted new customers, discussed specials, and took drink orders.
• Communicating between other waiters, chefs and management team to ensure efficient service delivery.
• kitchen trained to allow switching roles to support back of house when needed.

• Communicated with staff members to stay informed about volunteer opportunities and events.
• Pricing and displaying merchandise around the shop floor.
• Organised front and back of house areas to store products efficiently.