Sophia Markham
University Student
Armidale
Summary
Dynamic professional with a proven track record at Fresh & Save Food Warehouse, enhancing store appearance and efficiency through expert shelf stocking and merchandising techniques. Skilled in quality customer service and POS systems through 3 years of Customer Service, I excel in fostering team collaboration and maintaining high cleanliness and merchandising standards. Demonstrated ability to increase productivity and customer satisfaction, embodying both hard and soft skills essential for retail excellence.
Overview
3
3
years of professional experience
Work History
Night Stocker
Fresh & Save Food Warehouse
11.2024 - Current
- Enhanced product visibility by mastering current shelf planograms and end cap merchandising plans.
- Promoted loss prevention strategies by promptly reporting any instances of theft or suspicious activity during overnight hours.
- Provided backup support to other departments as needed, demonstrating versatility and teamwork capabilities.
- Collaborated with coworkers to complete nightly stocking tasks efficiently and effectively.
- Exhibited strong time management skills by consistently completing tasks within assigned deadlines while maintaining a high level of accuracy and attention to detail.
- Increased overall store cleanliness with thorough cleaning and maintenance of aisles, shelves, and storage areas.
Retail Assistant & Shift Manager
Cheap As Chips
05.2022 - Current
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Managed and motivated employees to be productive and engaged in work.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
- Provided training and guidance to new staff, ensuring high level of service quality.
Education
Bachelor of Education (Secondary) -
04.2001 -
HSC -
04.2001 -
- Achieved an ATAR of 93.45 with four Band 6 results
- Served as School Vice-Captain
Skills
Quality Customer Service
Referees
Paul Agresta
Former Manager - Cheap as Chips
0410311145
Ryan Higgins
Manager - Cheap as Chips
0478774909
Lana Hardman
Careers Adviser - Armidale Secondary College
0402086273
Timeline
Night Stocker - Fresh & Save Food Warehouse
11.2024 - Current
Retail Assistant & Shift Manager - Cheap As Chips
05.2022 - Current
University of Sydney - Bachelor of Education (Secondary),
04.2001 -
Armidale Secondary College - HSC ,
04.2001 -
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