Sophia Michael
MELBOURNE,VIC
Summary
Compassionate Educator experienced in child development and leadership. Created safe, inclusive environments that promoted learning through play while fostering positive relationships with children, families, and colleagues. Pursuing Certificate III in Early Childhood Education and Care to enhance contributions to early childhood education.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Restraunt Manager
Itali.co Sorrento
Melbourne, Victoria
11.2021 - Current
- Managed daily operations and staff scheduling at Itali.co Sorrento to ensure efficiency.
- Monitored staff performance and addressed issues to uphold team standards and enhance service quality.
- Enforced customer service standards and resolved complaints to ensure high-quality dining experiences.
- Facilitated customer feedback sessions to identify areas for enhancing dining experiences.
- Developed training programs for new employees, elevating service quality across the team.
- Coached and mentored team members to support skill development and improve service delivery.
- Collaborated with kitchen staff to streamline food preparation workflows, improving service efficiency.
- Completed thorough opening, closing, and shift change functions to uphold operational standards.
Family Nanny
Nanny
Melbourne, Victoria
03.2017 - Current
- Supervised daily activities and routines, creating a structured environment that supported development for children of various ages.
- Prepared nutritious meals and snacks tailored to dietary needs.
- Organized educational and recreational activities to enhance child development.
- Maintained safe, clean environments during playtime and rest periods, prioritizing children's well-being and comfort.
- Communicated progress and concerns effectively with parents.
- Managed schedules for school appointments and extracurricular engagements. promoting organized routines for children.
Education
Certificate - Early Childhood Care And Education
Swinburne University of Technology
Melbourne, VIC10-2026
High School Diploma -
Melbourne Girls Grammar
Melbourne12-2019
Skills
- Operational management
- Restaurant event management
- Operational planning
- Staff training
- Customer service and communication
- Team leadership and collaboration
- Conflict resolution
- Positive leadership
- Budget management
Certification
- Working with Children Check
- First Aid Certificate
- Responsible service of alcohol (RSA)
- Barista Certificate
Timeline
Restraunt Manager
Itali.co Sorrento
11.2021 - Current
Family Nanny
Nanny
03.2017 - Current
Certificate - Early Childhood Care And Education
Swinburne University of Technology
High School Diploma -
Melbourne Girls Grammar