Sophia Mitchell
North Melbourne,VIC
Summary
Diligent professional with a strong foundation in customer service, recognized for consistently delivering exceptional support and achieving high satisfaction rates. Proven track record of efficiently resolving inquiries while fostering positive relationships with clients. Expertise in leveraging communication and problem-solving skills to enhance the overall customer experience, ensuring every interaction is effective and memorable. Committed to driving customer loyalty and contributing to organizational success through dedicated service excellence.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Media Analyst
Outlier AI
03.2026 - Current
- Drive strategic recommendations and develop comprehensive reports with feedback to developers.
- Assess projects with high attention to detail.
Lead Barista
Arrow Cafe
04.2025 - 02.2026
- Crafted high-quality espresso beverages to meet customer preferences.
- Maintained cleanliness and organization of work stations and equipment.
- Provided friendly and efficient service, enhancing customer experience.
- Operated cash register, processed transactions accurately and efficiently.
- Managed inventory levels, ordering supplies to maintain stock availability.
Front of House Supervisor
Griller's Mark Carlton
08.2023 - 02.2025
- Supervised daily operations, ensuring high-quality beverage preparation and customer service.
- Trained and mentored new baristas/waitresses in coffee brewing techniques and equipment use.
- Trained and mentored staff on service standards and operational procedures, enhancing team performance.
- Resolved customer complaints promptly, maintaining high satisfaction levels and fostering repeat business.
- Performed cash handling activities and secured nightly bank deposits.
Administrative Assistant
Aries Apartments Coolangatta
04.2021 - 11.2022
- Coordinated office operations and maintained efficient front desk workflow.
- Managed tenant inquiries and facilitated communication between residents and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Patient Transport Officer
Deniliquin Hospital
09.2020 - 01.2021
- Assisted in patient transfers between departments, ensuring comfort and safety during transport.
- Maintained cleanliness and organization of transport equipment to enhance operational efficiency.
- Collaborated with medical staff to coordinate handovers and timely patient transport for scheduled procedures.
- Monitored patient conditions during transit, reporting any changes to nursing staff promptly.
Education
High School Diploma -
Ballarat Clarendon College
2018
Bachelor - Film Production
SAE Creative Media Institute
Byron Bay, NSW2023
Skills
- Customer assistance
- Time management skills
- Cash handling
- Customer service excellence
- Problem-solving skills
- Verbal and written communication
- Inbound phone calls
- Complaint resolution
- Teamwork and collaboration
- Attention to detail
- Video/film pre-production, production and post-production skills (editing, cinematography, directing, etc)
Certification
• Pool Lifeguard Skills Set - H2O PRO
• Provide First Aid - Rich River First Aid
• Working With Children Check 2019 and NSW Police Check
• VIC Provide Responsible Service of Alcohol 2023
• Driving License
Timeline
Media Analyst
Outlier AI
03.2026 - Current
Lead Barista
Arrow Cafe
04.2025 - 02.2026
Front of House Supervisor
Griller's Mark Carlton
08.2023 - 02.2025
Administrative Assistant
Aries Apartments Coolangatta
04.2021 - 11.2022
Patient Transport Officer
Deniliquin Hospital
09.2020 - 01.2021
High School Diploma -
Ballarat Clarendon College
Bachelor - Film Production
SAE Creative Media Institute