Sophia Mundie
Kambah,ACT
Summary
Customer-focused professional with 4 years of experience in hospitality and additional experience in retail environments. Skilled in delivering exceptional guest service, driving sales, handling cash and POS systems, and maintaining efficiency in fast-paced settings. Known for strong communication, teamwork, and the ability to create positive customer experiences.
Overview
4
4
years of professional experience
2
2
Certifications
Work History
BOH, Kitchen Hand, FOH
Ramen O
Woden, ACT
04.2022 - Current
Front of House Waitress & Customer Service
- Provided exceptional customer service in a fast-paced environment, ensuring a welcoming and efficient dining experience.
- Took orders, handled payments, and managed customer inquiries with professionalism and attention to detail.
- Trained and mentored new staff in both front-of-house (FOH) and back-of-house (BOH) operations, improving team efficiency and service quality.
- Maintained a clean and organized workspace while adhering to health and safety regulations.
Casual Retail Assistant
Fasttimes
Canberra, ACT
10.2025 - 12.2025
Christmas Casual Position for the 2025 Summer Holidays
- Assisted customers with product selections and inquiries to enhance shopping experience in fast-paced retail environment.
- Processed transactions accurately using point-of-sale systems, contributing to customer satisfaction.
- Processed payments using cash register, credit card machine and POS system.
- Maintained cleanliness of retail area by dusting surfaces, vacuuming floors, and cleaning windows to create welcoming environment.
- Assisted customers with product selection, answered queries and provided advice.
Education
College School Diploma -
Canberra College
Phillip, ACT12-2025
High School Diploma -
Namadgi School
Kambah12-2023
Second Language School - Japanese Language
Canberra Japanese Supplementary School
Deakin, ACT04-2020
Skills
- Customer service
- Team building
- Effective communication
- Time management
- Point-of-sale systems
- Training and mentoring
- Multitasking
- Food Handling
- Food safety compliance
Certification
RSA - Responsible Service of Alcohol
Languages
Japanese
Native/ Bilingual
English
Native/ Bilingual
References
Kay Gray (Ramen O): 0468 783 937
Ryohken Kikuchi (Ramen O) :0415 362 946
Timeline
Casual Retail Assistant
Fasttimes
10.2025 - 12.2025
BOH, Kitchen Hand, FOH
Ramen O
04.2022 - Current
College School Diploma -
Canberra College
High School Diploma -
Namadgi School
Second Language School - Japanese Language
Canberra Japanese Supplementary School