Sophia Murphy
Christchurch,CAN
Summary
In the past few years I have gained experience and skills in cafe management, front of house hospitality, customer service and orchard work.
I have worked for small local businesses as well as large chain stores, allowing me to understand many different aspects of business.
I am trustworthy to work on my own and in groups and will always accomplish the task at hand.
I bring to any role a goal driven, hardworking mentality and adjust easily to new situations.
Overview
6
6
years of professional experience
Work History
Cafe Manager
La la land Malthouse cafe
06.2022 - 08.2022
- Offered support to other stations during high-volume shifts to maintain optimal coverage and meet customer needs.
- Created an organised, efficient environment for the cafe by providing ordering lists, opening/closing shift lists and an up to date address book.
- Fortnightly re-decorations to cabinet and gift display to keep a fresh, exciting look.
- Created staff rosters and reported total hours to boss weekly.
- Protected staff and customers from infection by cleaning and sanitizing surfaces and equipment.
- Responded to customer concerns efficiently, accurately and with detailed information.
- Priced and ordered food products, kitchen equipment and food service supplies.
- Served customers by phone to take orders and answer product or service questions.
- Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
- Kept an accurate record of sales and purchases as boss did not use a till system.
Kiwifruit Picker /Packer
Horticulture Master
03.2022 - 05.2022
- Worked in teams of 4-10 people
- Consistent effort
- Followed safety guidelines
Apple Picking
Marrett horticulture
02.2022 - 03.2022
- Worked in a team with my partner picking apples
- Followed safety guides when using ladders and staying clear from the tractors
Cafe Worker
La la land
11.2021 - 01.2022
- Calculated prices and change by hand
- Remembered all product prices in head
- Worked in small space with another team member while serving high demand of customers and producing high quality product
- Kept work space tidy and presentable when not serving customers
Waitress /Housekeeper
Skotel
08.2021 - 10.2021
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Followed safety procedures when handling materials and discarding waste.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Completed opening and closing checklists to ensure smooth restaurant operations.
Waitress
Spice monkey
12.2019 - 04.2021
- Check with Customers to ensure that they are enjoying their meals and take action to correct any problems
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Operated POS terminals to input orders, split bills and calculate totals.
- Reset tables between guests, refilled condiments and wiped down surfaces.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Retail Worker
Best and less
01.2017 - 08.2019
- Helped customers by answering questions and locating merchandise.
- Managed cash register operations using POS system and processed sales and returns.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
Education
High School Diploma -
Great Lakes College Tuncurry
Tuncurry New South Wales Australia11.2020
Skills
- Active Listening
- Teamwork and Collaboration
- Attention to Detail
- Critical Thinking
- Customer driven
- POS Systems
References
References are available upon request.
Certifications
- Manual Driver License
- Servewise Alcohol Accreditation
- Barista Certification
Timeline
Cafe Manager
La la land Malthouse cafe
06.2022 - 08.2022
Kiwifruit Picker /Packer
Horticulture Master
03.2022 - 05.2022
Apple Picking
Marrett horticulture
02.2022 - 03.2022
Cafe Worker
La la land
11.2021 - 01.2022
Waitress /Housekeeper
Skotel
08.2021 - 10.2021
Waitress
Spice monkey
12.2019 - 04.2021
Retail Worker
Best and less
01.2017 - 08.2019
High School Diploma -
Great Lakes College Tuncurry
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