SOPHIA NOVOSEL
Lalor,VIC
Summary
Highly organised and dependable professional skilled at managing multiple priorities with a positive attitude. Proven track record of success in achieving goals and surpassing expectations. Shows a strong willingness to take on extra responsibilities to contribute to overall team success.
Overview
9
9
years of professional experience
Work History
Receptionist
Peter Richards Surveying
07.2024 - Current
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed approximately 20 incoming calls per day to correct offices.
- Streamlined front desk operations for increased efficiency by effectively managing high volume of emails, and walk-in clients.
- Managed multiple tasks and met time-sensitive deadlines.
- Compiled information from files and research to satisfy information requests.
- Tracked information in excel spreadsheets.
- Increased office productivity by maintaining inventory of essential supplies and placing orders when needed.
- Played a vital role in emergency preparedness plans by maintaining up-to-date contact information lists for all employees.
- Organized, maintained and updated information in computer databases.
Retail
Alma Gifts
10.2023 - 05.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Processed transactions efficiently using point-of-sale systems, minimizing customer wait times at checkout.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Built customer loyalty through fostering stronger relationships, creating repeat customers.
- Interacted with over 200 customers per day.
Retail
Best & Less
05.2022 - 08.2023
- Greeted customers and provided outstanding customer service.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Managed efficient cash register operations.
- Revamped store layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings.
- Constantly checking store KPIs and goals and aiming for higher results each week by signing up more customers into the store's loyalty program.
- Step up managing roles over some weekends and late nights when store managers were not available to work.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
Retail
Lyal Eales
09.2019 - 12.2020
- Developed strong partnerships with retail staff, fostering a sense of teamwork in preventing losses.
- Greeted customers and helped with product questions, selections, and purchases.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Managed efficient cash register operations.
Cashier
Gaganis Bros
02.2018 - 04.2018
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
Waitress
Zedz Cafe
11.2015 - 12.2016
- Used cash registers and credit card machines to cash out customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Inspected dishes and utensils for cleanliness.
Education
Foundation Studies -
University of South Australia
Adelaide, SA12.2021
High School diploma -
Maryborough Education Centre
Maryborough, VIC12.2020
High School diploma -
Adelaide High School
Adelaide, SA05.2018
Skills
- Strong communication
- Time efficient
- Productive
- Organization
- Customer service
- Team cooperation
- Positive customer engagement
- Self-management
- Visual merchandising
- Written email skills
- Telephone skills
Timeline
Receptionist
Peter Richards Surveying
07.2024 - Current
Retail
Alma Gifts
10.2023 - 05.2024
Retail
Best & Less
05.2022 - 08.2023
Retail
Lyal Eales
09.2019 - 12.2020
Cashier
Gaganis Bros
02.2018 - 04.2018
Waitress
Zedz Cafe
11.2015 - 12.2016
High School diploma -
Maryborough Education Centre
High School diploma -
Adelaide High School
Foundation Studies -
University of South Australia
Similar Profiles
Thomas RichardsThomas Richards
General Labourer at Peter G Richards Building & ConstructionGeneral Labourer at Peter G Richards Building & Construction
MIKE TOMIKE TO
Software Engineer at Richards & RichardsSoftware Engineer at Richards & Richards
Lezlie MedinaLezlie Medina
Production Foreman at Peter Pan seafood Inc, Peter Pan Seafood LLCProduction Foreman at Peter Pan seafood Inc, Peter Pan Seafood LLC