Sophia Penny
Ripponlea,VIC
Summary
I would consider myself as a confident very organised and efficient employee who is able to work under pressure both on my own and within a team. I am also a very good time-keeper and quick to assimilate new work procedures. I am a quick learner and I am very confident about my ability to work on my own initiative.
Overview
13
13
years of professional experience
Work History
Supervisor
Space NK
09.2018 - 08.2023
- My duties included: Having a strong knowledge of products in order to carry out non biased consultations in-store with the ability to link and upsell
- Customer first approach to ensure expectations are exceeded
- To work closely with my team to ensure all goals and targets are achieved
- To attend regular training seminars to ensure that product knowledge is always up to date with the current beauty trends
- To adhere to all company policies ensuring the Space NK brand vision is always met
- To ensure store standards are always at their highest creating a luxury environment
- To always go above and beyond ensuring that the extra mile is always met when personalising a customer’s experience in store
- Additional supervisor duties include: To create an inclusive and friendly environment for team members
- Deliver and feedback and issues to my Store and assistant managers
- To use delegation skills in order to lead and motivate my team
- Ensure that the store is always in line with company standards, house maintenance and health and safety with the ability to carry out risk assessments
- To always ensure that I am adhering to company protocol
- To use organisational skills to priorities tasks ensuring that deadlines are met
- Processing refunds and exchanges within store adhering to the return policy
- Ability to carry out operational procedures such as store transfers
- Key holding responsibilities and running the store on Sundays and management days off
- Clear understanding of figures in order to assist management with weekly trade and sign-up reports in addition to sending supply orders
- Ensuring confidence with staff scheduling and rotas to ensure that I can successfully run a store in case of management leave of absence over a period of time
- Always being up to date with VM packs ensuring guild lines are always met on time while ensuring that strict product launch dates are adhered to in store.
After School Club Supervisor
Ok Mum
09.2016 - 08.2018
- My duties included: Having an understanding of communicating using verbal and nonverbal skills due to different age groups being at different development stages along with catering for development and learning disabilities
- Creating a structured environment giving children the ability to perform
- Patience skills and the ability to diffuse situations when faced with challenging behavior from both children and parents
- Using my creativity skills to set up brain stimulating activities
- To be a support system for children who are struggling with home life imbalances and providing a sense of peace and comfort for the time that they are with me.
Barista
Y.McGreggors
06.2016 - 09.2016
- My duties included: Making coffee and drinks
- Taking and serving orders
- Using the till
- Customer service skills.
Waitress
Church Inn Mobberley
04.2015 - 06.2016
- My duties included: Taking and serving orders
- Running and maintaining my designated section
- Running private events
- Customer service skills.
Barista
Y.McGreggors
08.2014 - 02.2015
- My duties included: Making coffee and drinks
- Taking and serving orders
- Working with the public
- Using the till.
Barista
Oxford Road Caffe
02.2014 - 08.2014
- My duties included: Making coffee and drinks
- Taking and serving orders
- Working with the public
- Using the till.
Barista And Waitress
The Lavander Barn
01.2011 - 02.2014
- My duties included: Making coffee and drinks
- Taking and serving orders
- Working with the public
- Using the till.
Education
Bachelor of Arts -
Shefield Hallum University
12.2018
Foundation Degree - Specialist Hair and Media Makeup
University College Birmingham
12.2017
VRQ L3 Diploma - Theatrical, Special Effects Hair and Media Make-up
South Trafford College
12.2015
Wellington School
12.2014
Skills
- Strategic Planning
- Time Management
- Customer Service
- Delegation Skills
- Organizational Skills
- Decision Making
- Operational Skills
references
References available upon request
Timeline
Supervisor
Space NK
09.2018 - 08.2023
After School Club Supervisor
Ok Mum
09.2016 - 08.2018
Barista
Y.McGreggors
06.2016 - 09.2016
Waitress
Church Inn Mobberley
04.2015 - 06.2016
Barista
Y.McGreggors
08.2014 - 02.2015
Barista
Oxford Road Caffe
02.2014 - 08.2014
Barista And Waitress
The Lavander Barn
01.2011 - 02.2014
Bachelor of Arts -
Shefield Hallum University
Foundation Degree - Specialist Hair and Media Makeup
University College Birmingham
VRQ L3 Diploma - Theatrical, Special Effects Hair and Media Make-up
South Trafford College
Wellington School
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