Sophia Psaltis
Willoughby
Summary
Dynamic Bartender Supervisor with a proven track record at Crows Nest Hotel, enhancing customer satisfaction and reducing costs through effective team training and inventory management. Skilled in bar operations and drink presentation, coupled with exceptional communication abilities, I excel in fostering positive guest experiences and resolving conflicts efficiently. Offering background in customer service and team coordination, eager to learn and develop within hospitality industry. Brings keen understanding of team dynamics and guest satisfaction, coupled with skills in time management and communication. Ready to use and develop leadership and organizational skills in Assistance manager role.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bartender Supervisor
Crows Nest Hotel
02.2023 - Current
- Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
- Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Enhanced customer satisfaction by efficiently managing staff and promptly addressing guest concerns.
- Reduced waste and costs by closely monitoring inventory levels and implementing proper storage techniques.
- Contributed to menu development by suggesting innovative cocktail recipes based on market trends and customer preferences.
- Coordinated private events at the venue by working closely with clients to understand their requirements and deliver outstanding experiences.
- Collaborated with other department supervisors to create a seamless guest experience throughout the establishment.
- Maintained up-to-date knowledge of industry trends, competitor offerings, and mixology techniques to continually improve overall operations.
- Resolved conflicts among team members quickly and professionally, fostering a positive work environment.
- Established rules for ejecting problem customers from bar to reduce liability and maintain pleasant environment.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Performing opening and closing duties, working private event, helping out in gaming on busy nights
Bottle Shop Server
Liquorland
01.2024 - 12.2024
- Demonstrated strong multitasking skills by managing multiple tasks simultaneously without compromising service quality.
- Serve promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Checked guests' identification before serving alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
Sport Manager
5v5 Futsal
01.2019 - 12.2022
- Promoted a positive environment for athletes to thrive in by fostering strong relationships with parents, volunteers, and other stakeholders involved in the sport organization.
- Launched successful recruitment initiatives targeting high-potential student-athletes from diverse backgrounds.
- Enhanced fan engagement by developing innovative marketing strategies and promotional campaigns for sporting events.
- Designed engaging social media content that showcased team achievements while highlighting individual athlete stories.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Food Service Worker
McDonald's
03.2016 - 11.2018
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Trained new staff on proper food handling and customer service techniques for better onboarding.
Education
High School Diploma -
Willoughby Girls High
Willoughby09-2018
Certificate III - Age Care in Nursing (AIN)
St Leonards TAFE
St Leonards, NSW09-2018
Skills
- Task delegation
- Bar operations supervisor
- Bar restocking
- Drink presentation
- Clear and effective communication
- Customer service
Certification
- Advance Resuscitation
- Advance First aid
- Fire rescue
- Water safety
-
Timeline
Bottle Shop Server
Liquorland
01.2024 - 12.2024
Bartender Supervisor
Crows Nest Hotel
02.2023 - Current
Sport Manager
5v5 Futsal
01.2019 - 12.2022
Food Service Worker
McDonald's
03.2016 - 11.2018
- Advance Resuscitation
- Advance First aid
- Fire rescue
- Water safety
-
High School Diploma -
Willoughby Girls High
Certificate III - Age Care in Nursing (AIN)
St Leonards TAFE
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