Sophia Qadiry

• Managed customer enquiries relating to online orders, returns and exchanges via email and phone.
• Processed returns, exchanges and store credit requests using Shopify and internal systems.
• Assisted with warehouse administration including order coordination and documentation management.
• Supported dispatch operations by preparing orders for shipment and organising returned items.
• Facilitated in-person warehouse visits for customers completing returns and exchanges.
• Maintained accurate records of customer interactions and order updates.
• Liaised with internal teams to resolve customer issues efficiently.
• Ensured a high level of customer service was delivered in a warehouse-based environment without a retail storefront.

• Managed front desk operations including greeting patients and checking them in for appointments.
• Answered incoming calls and responded to patient enquiries in a professional and empathetic manner.
• Scheduled and confirmed patient appointments using electronic medical record systems.
• Updated and maintained accurate patient information and medical records.
• Processed payments, Medicare claims and general billing enquiries.
• Liaised with doctors, nurses and allied health staff to support daily clinic operations.
• Assisted with administrative tasks including filing, scanning and document management.
• Maintained patient confidentiality and handled sensitive information in accordance with privacy regulations.
• Ensured the reception area remained organised and presentable at all times.

Supervised and coordinated daily store operations in the absence of the regular shift manager, ensuring smooth business operations.

Led and motivated a team of staff, providing guidance on tasks and ensuring high levels of customer service.

Managed inventory, stock levels, and product displays to maintain store appearance and efficiency.

Handled customer inquiries and resolved issues, ensuring a positive shopping experience

• Youth Engagement: Interacting with the young participants and creating a welcoming and inclusive atmosphere where they could feel comfortable and encouraged to engage in the program's activities.
• Activity Facilitation: Organizing and leading various activities, such as sports, arts and crafts, workshops, and outings. This required planning and coordinating schedules and resources to ensure the activities ran smoothly.
• Mentoring and Support: Providing guidance and support to the youth, offering a listening ear, and helping them navigate challenges or issues they might face during the program.
• Safety and Supervision: Ensuring the safety and well-being of the young participants by monitoring their activities, implementing safety measures, and being vigilant for any potential hazards.
• Teamwork: Collaborating with fellow volunteers and program coordinators to execute planned activities and manage group dynamics effectively.
• Conflict Resolution: Assisting in resolving conflicts or issues that may arise among the youth, promoting positive communication and conflict resolution skills.
• Skill Development: Supporting the development of various skills, including teamwork, communication, problem-solving, and leadership, through interactive and hands-on activities.
• Creative Planning: Contributing ideas and helping plan innovative and engaging activities to keep the youth motivated and excited about the program.
• Record-Keeping: Maintaining records of program attendance, incidents, and feedback, which could be valuable for program evaluation and improvement.

• Barista Expertise: I was responsible for the preparation and serving of a variety of coffee beverages, from classic espressos to intricate lattes and cappuccinos. This entailed grinding coffee beans, operating espresso machines, and frothing milk to craft the perfect coffee.
• Customer Service: Delivering exceptional customer service was at the core of my role. I took customer orders, provided recommendations, and ensured a friendly and welcoming atmosphere, resulting in a positive and memorable experience for cafe patrons.
• Food Preparation: In addition to coffee, our cafe served food items such as pastries, sandwiches, and snacks. I was involved in preparing and assembling these items to maintain the quality and presentation of our offerings.
• Cash Handling: I managed cash transactions with precision, accurately processing payments and providing change, thereby contributing to efficient and secure financial operations.
• Sanitation and Organization: I maintained the cafe's cleanliness and organization. This included the routine cleaning of coffee machines, brewing equipment, countertops, and tables, as well as general maintenance tasks to ensure a hygienic and appealing environment.
• Inventory Management: I monitored inventory levels and took the initiative to restock coffee beans, milk, and other supplies as needed. My vigilance in tracking supplies ensured we never ran low on essential items.
• Menu Knowledge: I became well-versed in our cafe's menu, becoming an expert on coffee options and food offerings. This allowed me to confidently answer customer inquiries, provide recommendations, and enhance their overall experience.
• Quality Control: I was committed to maintaining the cafe's high-quality standards. This involved regular taste-testing and visual inspections to guarantee that both coffee and food items met or exceeded our quality expectations.