Sophia Rambaldini
Sydney
Summary
Confident communicator with strong interpersonal attributes who possesses a versatile range of skills from experience within varied industries. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
4
4
years of professional experience
Work History
Pilates Instructor
Muse Pilates
03.2024 - Current
- Maintained a clean and organized studio space, ensuring a safe environment for all participants.
- Provided modifications for clients with injuries or limitations, ensuring a safe and effective workout experience.
- Improved clients'' posture and balance through tailored exercises targeting specific muscle groups.
- Contributed to studio''s revenue growth by promoting private lessons and package deals.
Reservation Agent
Ace Hotel
12.2022 - 02.2024
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
Retail Store Manager
Sass and Bide
02.2021 - 09.2022
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Education
Diploma of Counselling And Communication - Counselling
Torrens University Australia
Ultimo, NSW05-2025
Bachelor of Journalism - Journalism
Macleay College
Surry Hills05-2018
Skills
- Patience, composure and empathetic
- Friendly and positive
- Email etiquette
- Issue resolution
- Phone inquiries
- Customer service
- Decision-making
- Documentation
- Active listening
- Staff training
- Team leadership
- Multitasking and organization
- Inclusivity and diversity awareness
Timeline
Pilates Instructor
Muse Pilates
03.2024 - Current
Reservation Agent
Ace Hotel
12.2022 - 02.2024
Retail Store Manager
Sass and Bide
02.2021 - 09.2022
Diploma of Counselling And Communication - Counselling
Torrens University Australia
Bachelor of Journalism - Journalism
Macleay College
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