Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sophia Ramel

Perth

Summary

Dynamic leader with a proven track record at Priceline, enhancing customer satisfaction and streamlining operations. Skilled in inventory control and team training, I boosted sales revenue through innovative strategies and fostered a culture of continuous improvement. Expert in customer service, I excel in creating positive experiences and developing high-performing teams.

Overview

6
6
years of professional experience

Work History

Sales Assistant

Priceline
08.2021 - Current
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Conducted regular performance reviews for team members, providing constructive feedback for improvement.
  • Collaborated with management to develop innovative marketing campaigns that boosted product visibility.
  • Trained new team members on company policies, products, and sales tactics to maximize their potential.
  • Streamlined internal processes by implementing efficient organizational systems that improved overall workflow within the department.
  • Coordinated promotional events to drive brand awareness and increase sales revenue.
  • Mentored junior staff members, fostering an environment of knowledge sharing and professional development.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.

Manager

Priceline Pharmacy
05.2022 - 11.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.

Waitress Supervisor

Nasi Lemak Korner
04.2019 - 10.2021
  • Managed table turnover rate effectively allowing for more guests served per shift.
  • Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
  • Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
  • Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
  • Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
  • Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
  • Upheld company policies and procedures while providing guidance to waitstaff on proper etiquette, presentation skills, and conflict resolution techniques.

Bar Tender

Hyde Park Hotel
12.2020 - 08.2021
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Education

Bachelor of Arts - Fine Arts

Curtin University
Perth, WA
02-2021

High School Diploma -

St Marys Anglican Girls School
Karrinyup, WA
11-2016

Skills

  • Store operations
  • Inventory control
  • Customer service
  • Team Training

Timeline

Manager

Priceline Pharmacy
05.2022 - 11.2023

Sales Assistant

Priceline
08.2021 - Current

Bar Tender

Hyde Park Hotel
12.2020 - 08.2021

Waitress Supervisor

Nasi Lemak Korner
04.2019 - 10.2021

Bachelor of Arts - Fine Arts

Curtin University

High School Diploma -

St Marys Anglican Girls School

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Sophia Ramel