Sophia Rosenthal
Summary
Enthusiastic professional with a vibrant disposition whose nature is hardworking and dedicated to continuous improvement. Exceptional interpersonal skills and an ability to develop meaningful relationships with clients and team members.
Overview
3
3
years of professional experience
Work History
Waitress
Tottis Merivale
04.2023 - Current
- Maintained speed of service for food orders and memorisation of menu items
- Cultivated warm relationships with regular customers.
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
- Upsold high-profit items such as appetisers and mixed drinks to enhance sales numbers.
Temporary Marketing Coordinator
MOS Collective
09.2023 - 02.2024
- Enhanced brand recognition by developing branding colours, fonts, and brand personality.
- Increased customer engagement through the creation of compelling social media content and strategies.
- Created social media content and ran the company Instagram account.
Waitress
Crown Towers
01.2023 - 06.2023
- Provided full table service in a fast-paced, 6-star restaurant looking after a 10 table-section with up to 100 customers per meal service.
- Displayed enthusiasm to customers, including high profile VIP clients through a personalised service.
- Provided a professional "plus one" service to customers through a Crown-taught sequence of service.
Marketing Assistant
Veyor Digital
06.2022 - 12.2022
- Augmented advertising efforts by creating, planning, and scheduling content for media relations, corporate communications, and social media posts.
- Briefed and collaborated with creative and specialist agencies to produce marketing materials.
- Monitored trends in social media, industry, and competitive landscapes.
- Conducted social media data analysis and recommendations to assist with content success.
- Competitor & trend analysis.
- Research and conduction of B2B case studies through both over the phone and in-person interviews.
- Built partnerships across departments such as sales and product, working collaboratively to meet shared objectives.
Sales Intern
Veyor Digital
01.2022 - 06.2022
- Generated leads and established relationships with potential customers through outbound telephone calls.
- Managed and updated the Salesforce database as well as Excel spreadsheets with information of leads.
- Managed time efficiently to contact over 100 leads per day within deadlines and assist BDRs with tasks whenever needed.
Receptionist
St George Motorboat Club
06.2021 - 08.2022
- Booked and managed reservations for customers over the phone in large volumes and managed client records.
- Prepared membership documentation and reports for board meetings, distribution, and filing.
- Resolved customer problems and complaints in-person, over telephone, and via email.
- Managed a multi-line phone system directing individuals to desired personnel and providing general information about operations.
Math Tutor
Step By Step Learning
06.2021 - 12.2021
- Taught students struggling with high school math, catering to different styles of learning through various techniques.
- Tutored 6+ students per week in private sessions, using detailed lesson plans as well as writing and grading homework tasks.
- Explained mathematical concepts and administered feedback to students with positive reinforcement techniques to help build confidence.
Education
Bachelor of Business - Marketing And Event Management
University of Technology
Sydney, NSW11.2024
Certificate II - Hospitality
Barrington Group Australia
Sydney, NSW06.2021
High School Diploma -
De La Salle College
Cronulla, Sydney09.2020
Skills
- Microsoft Office (Teams, Excel, etc)
- Strong Communication and Interpersonal Skills
- Natural Leader
- Energy and Physical Stamina in Fast Paced Environments
- Flexible Hours
- Time Management and Multi-Tasking
Timeline
Temporary Marketing Coordinator
MOS Collective
09.2023 - 02.2024
Waitress
Tottis Merivale
04.2023 - Current
Waitress
Crown Towers
01.2023 - 06.2023
Marketing Assistant
Veyor Digital
06.2022 - 12.2022
Sales Intern
Veyor Digital
01.2022 - 06.2022
Receptionist
St George Motorboat Club
06.2021 - 08.2022
Math Tutor
Step By Step Learning
06.2021 - 12.2021
Bachelor of Business - Marketing And Event Management
University of Technology
Certificate II - Hospitality
Barrington Group Australia
High School Diploma -
De La Salle College
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