Sophia Shackett
Brisbane,QLD
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Body Piercer/Retail Consultant
Cosmetics Plus
Chermside, Queensland
01.2024 - Current
- I gained my Maintain Infection Prevention for Skin Penetration Treatments through this position
- I am only leaving due to the store closing
- Performed body piercings using sterile technique, following all safety protocols.
- Provided aftercare instructions to clients regarding healing time for piercings.
- Adhered to local health regulations concerning body piercing procedures.
Skincare Consultant (Festive)
Aesop
Brisbane, Qld
09.2023 - 02.2024
- Conducted in-depth consultations with clients, discussing their goals, lifestyle habits, and skin concerns.
- Demonstrated how to use products correctly and advised customers on the best way to incorporate them into their daily routine.
- Provided personalized skincare advice and product recommendations based on individual skin types.
- Utilized point-of-sale software system for processing payments accurately and efficiently.
- Stocked shelves with merchandise and ensured that all displays were properly labeled and organized according to brand guidelines.
Store Manager
Spencer Gifts
Janesville, Wisconsin
08.2019 - 06.2023
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Trained and mentored associates to teach daily tasks and procedures.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Updated and maintained store signage and displays.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Established store tactics and strategies to achieve operational performance and sales goals.
Key Holder
Books-A-Million
Janesville, Wisconsin
01.2017 - 03.2019
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Supervised bank deposits and security procedures to support store opening and closing.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
- Incorporated product knowledge in sales process to maximize sales, units sold and dollar value of transactions.
- Facilitated and developed lasting relationships with clients to increase client retention.
- Counted and balanced registers.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Used Point of Sale register system to complete transactions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
Restaurant Hostess
Citrus Cafe
Janesville, Wisconsin
07.2015 - 11.2016
- Greeted guests and sat customers at tables or in waiting areas.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Education
High School Diploma -
Joseph A. Craig High School
Janesville, Wisconsin06.2015
Some College (No Degree) - Art History
University of Wisconsin, Rock County
Janesville, WisconsinSkills
- Have HLTINF005 Certificate
- Customer Relations
- Team Leadership
- Store Operations Oversight
- Product Merchandising
- Sales Professional
- Sales Promotions
Volunteer Work
Co-Founder of Food Not Bombs- a small, community based organization designed to provide immediate resources to disenfranchised people. Almost all resources (food, toiletries, and clothing) are donated, or directly paid for by Food Not Bombs volunteers.
Creating informative posters and posting them within designated public areas for visibility of events is done regularly.
Events are held bi-weekly in public spaces to hand out volunteered necessities.
Co-Founder Pandora Deschner +1 (608)-898-8815
Timeline
Body Piercer/Retail Consultant
Cosmetics Plus
01.2024 - Current
Skincare Consultant (Festive)
Aesop
09.2023 - 02.2024
Store Manager
Spencer Gifts
08.2019 - 06.2023
Key Holder
Books-A-Million
01.2017 - 03.2019
Restaurant Hostess
Citrus Cafe
07.2015 - 11.2016
High School Diploma -
Joseph A. Craig High School
Some College (No Degree) - Art History
University of Wisconsin, Rock County
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