Sophia Sogora
Bella Vista,NSW
Summary
Caring and compassionate Student Nurse well-versed in anatomy and physiology, nursing fundamentals and medical terminology. Responds to emergencies with grace and a calm mentality. Demonstrated success in delivering superior care to multiple patients, balanced with a high-volume task load.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Volunteer
Westmead Children's Hospital
07.2023 - Current
- Enhanced patient experience by providing compassionate care and assistance during hospital visits.
- Supported hospital staff in daily tasks, resulting in improved efficiency and patient satisfaction.
- Assisted with patient transport, ensuring timely arrival to appointments and reducing wait times.
- Provided emotional support to patients and families during difficult medical situations, fostering a sense of comfort and understanding.
- Facilitated smooth communication between patients, families, and healthcare providers through accurate message relay and translation services when needed.
Director
SimbiClean
01.2023 - Current
- Developed customised cleaning schedules tailored to client needs, ensuring timely completion and customer satisfaction.
- Managed cleaning supplies and equipment inventory, reducing waste and controlling costs through proper allocation.
- Addressed customer complaints promptly by investigating issues thoroughly and implementing corrective actions when necessary.
- Ensured adherence to all relevant industry regulations and company policies during daily operations at various worksites.
- Managed high volume of invoices, consistently meeting deadlines while maintaining accuracy and organization.
Certified Laser Hair Reduction Technician
Laser Clinics Australia
10.2022 - Current
- Improved client satisfaction by providing personalised beauty treatments and consultations.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Increased salon revenue by upselling additional services and retail products to clients.
- Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
- Participated in ongoing training and education opportunities to stay current on industry trends and techniques.
- Assessed individual skin conditions accurately to recommend appropriate treatments or products tailored to each client's needs.
Social Media Manager and Retail Assistant
RepConnect
05.2022 - 12.2023
- Increased brand awareness by developing and implementing effective social media strategies.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Analyzed performance metrics to identify areas for improvement and optimize social media campaigns.
- Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
Children's Services Educator
KT OOSH
11.2021 - 10.2022
- Enhanced student safety by consistently supervising before and after school activities and ensuring adherence to established rules.
- Assisted in the organization of extracurricular activities, resulting in an increased variety of options for students to participate in.
- Improved communication with parents by providing regular updates on their children's progress and behaviour during before and after school care sessions.
- Contributed to a clean and organized environment by maintaining facility cleanliness, setting up activity areas, and storing supplies properly.
- Developed strong relationships with students, fostering trust and open communication within the before and after school care setting.
- Utilized conflict resolution skills to mediate disputes between students when necessary, creating a harmonious environment for all participants.
Junior Pharmacy Assistant
Soul Pattinson Pharmacy
02.2020 - 10.2022
- Improved patient satisfaction by providing friendly and efficient customer service at the pharmacy counter.
- Assisted pharmacists in filling prescriptions accurately, ensuring proper medication dosage and labelling.
- Contributed to increased sales by promoting over-the-counter products and recommending appropriate items for customers' needs.
- Ensured inventory accuracy through regular stock checks and timely reordering of medications and supplies.
Administrator
Capital Clean
01.2021 - 03.2022
- Improved invoice processing efficiency by implementing an organized filing system and streamlining data entry tasks.
- Reduced invoice discrepancies by thoroughly reviewing purchase orders, contracts, and receipts before billing clients.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving billing disputes with diplomacy and professionalism.
- Managed inventory of cleaning supplies and equipment, reducing waste and controlling costs through proper allocation.
Fast Food Team Member
KFC
05.2018 - 12.2020
- Enhanced customer satisfaction by providing efficient and friendly service at the counter and drivethru.
- Maintained a clean and hygienic work environment by adhering to food safety regulations and cleaning protocols.
- Streamlined order processing with accurate cash handling and prompt communication with kitchen staff.
- Contributed to increased sales by upselling menu items and promoting limited-time offers.
Education
Nursing
University of Technology Sydney
Sydney, NSW12.2024
Model Farms High School
Baulkham Hills, NSW12.2021
Skills
- Community Engagement
- Organized and Efficient
- Attention to Detail
- Social Media Management
- Administrative Tasks
- Photography and Videography
- NSW Driver's License
- Patient Monitoring
- Infection Control Standards
- Privacy and Confidentiality
- Clinical Judgment
Certification
- Working with Children's Check
- First Aid Certificate
- Certified Laser Hair Removal Technician
Timeline
Volunteer
Westmead Children's Hospital
07.2023 - Current
Director
SimbiClean
01.2023 - Current
Certified Laser Hair Reduction Technician
Laser Clinics Australia
10.2022 - Current
Social Media Manager and Retail Assistant
RepConnect
05.2022 - 12.2023
Children's Services Educator
KT OOSH
11.2021 - 10.2022
Administrator
Capital Clean
01.2021 - 03.2022
Junior Pharmacy Assistant
Soul Pattinson Pharmacy
02.2020 - 10.2022
Fast Food Team Member
KFC
05.2018 - 12.2020
Nursing
University of Technology Sydney
Model Farms High School
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