Sophia Suarez Santana
Southbank,VIC
Summary
Friendly Receptionist with background in various office settings. Previous shop Manager with three years of experience. Excellent reputation for resolving problems, improving customer satisfaction and driving overall operational improvements. Also a reliable, dedicated and friendly customer sales representative who quickly learns and masters new concepts and skills. Previously multi-talented Event Staff focused on making events successful by delivering efficient and organized support. Ready to apply years of experience and diverse skills to a new role.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Personal Assistant & Event Manager
Secret Entertainment
11.2021 - Current
- Managed administrative logistics of events planning, event booking, and event promotions.
- Fulfilled contractual obligations for rehearsal and day of event coordination.
- Maintained and built comprehensive database of industry contacts.
- Advertising and handle of social media aspect.
- Worked with VIP clients and liaise with their security guards to understand desired outcomes and requirements of event.
- Implemented contingency plans to address last-minute changes or unforeseen events.
- Organising transfer from (or to) the airport, to the location or to the hotel;
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Maintained and organized all shared drives, documents and spreadsheets in Google Workspace.
Receptionist/Front Office Supervisor
Alto Hotel
05.2021 - Current
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Consulted with manager on departmental policies and projects.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
Co-Founder
Silfresh
01.2020 - 07.2020
- Advanced business through multiple transition periods to maximize efficiency, profitability, and scalability with future demands
- Collaborated with company partners to develop and actualize strategic plans to advance company's mission and objectives and promote revenue, profitability, and growth
- Drove implementation of new market expansion to propel business forward and adapt to market changes. Example with Italian and UK markets.
Sales Representative Intern
Silfresh
08.2019 - 12.2019
- Serves customers by selling products and meeting customer needs
- Services existing accounts, obtains orders, and establishes new accounts by planning and organizing a daily work schedule to call on existing or potential sales outlets and other trade factors
- Analyzed sales performance and service feedback to drive organizational and operational changes resulting in greater profitability
Interpreter And Customer Services
DNA Recruitment Solutions
04.2019 - 10.2019
- Supported translator for Spanish, Italian, and French at customer service department.
Money Transfer and Travel Agency Store Manager
Phone @ Soffi Center
01.2015 - 06.2019
- Opened or closed the store, which includes counting cash drawers and making bank deposits;
- Process journal entries, online transfer, and payments;
- Utilized mathematical skills for calculating amounts, negotiating prices and setting up contracts;
- Rotated merchandise and displays to feature new products and promotions;
- Identified sales opportunities and referred customers to branch partners in financial services.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Generated repeat business by delivering exceptional customer service and positive engagement by responding to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively (through social media and phone calls);
- Arranged hotel accommodations, cars or drivers and all related documentation;
- Provided clients with literature outlining available services at destinations and transfer points.;
- Verified and finalized arrangements to ensure smooth and efficient travel for all customers;
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
Event Management Staff
WOODOO Fest
04.2015 - 12.2017
- Advertising through social media;
- Searching for sponsors and collaboration;
- Setting date, time and location by generating a line up of the event;
- Customer satisfaction regarding the host
- Make sure the cue follows a specific order (divide by who has already bought the ticket, who has not bought the ticket and V.I.P line);
- Organising transfer from (or to) the airport, to the location or to the hotel;
- Dividing the task between members of the crew;
- Ensure that every equipment is properly organised, functional and ready to use
Education
Bachelor of Commerce -
Deakin University Melbourne Burwood Campus
Burwood, VIC06.2022
Diploma of Commerce - undefined
Deakin College
Burwood, VIC06.2019
Diploma of Architecture - undefined
Liceo Artistico Statale " Paolo Candiani"
Busto Arsizio, Lombardia2017
Skills
- Problem solving and analytical skills;
- Interpersonal skills;
- Multilingual in Spanish, Italian, French and English;
- Multi-task Management;
- Effective time management;
- Negotiation skills;
- Verbal and written communication;
- Networking;
- Scheduling;
- Travel planning;
- Computer proficiency;
- Administration Skills
Accomplishments
Director of HR and Careers at Deakin Commerce Society
- Organising programs and events that help students to expand their network, improve their skills and ensure they will have the best experience at university.
Chairman of Deakin College Student Committee
- Student Involvement and Mentor
Volunteered as temporary student guidance counselor to help resolve student personal issues - Student Motivation
Organising speeches or programs that contains rewards in order to increase student motivation
Student Representative (at the Academic Board of Studies 2019)
- Discussion of Student engagement and experience
Student Representative (at the Academic Board of Studies 2018)
- Discussion of Student engagement and experience
Certification
- English Certificate (IELTS)
Awards and Achievements
- Certificate of Appreciation by Deakin College in association with Deakin University- 2019 . Awarded for valuable contribution to the Student Committee Program and the General welfare of students at Deakin College. Valid for Trimester 3, 2018 & Trimester 1,2019
- Certificate of Completion by Start Global (Oct 2019): This certificate is presented in recognition of my completion of the 2 month Glo Project program for 2019 as a member of the SilFresh business team.
- Certificate of appreciation by Council of International Students Australia:
This certificate is awarded for my participation, contribution and engagement volunteering with the Council of International Students Australia throughout the year 2018-2019.
Community Involvement Projects and Volunteering
- The Beyond Melbourne Ambassador Programm 2020, Students are able to improve employability skills through practicing leadership, communication, creativity and collaboration activities.
- Future Female Leader Conference 2019 , an event where women could feel empowered and inspired by our amazing speakers and feel connected with their peers
- The Startup GLO Project by GloProject and Study Melbourne, a project where international students interconnect with startups
- Panellist for one event organised by B-Friend where we help international students on getting through any difficulties and guiding them with advises
- Volunteer for the Melbourne Fringe Festival musical . The piece aims to focus on the prevention of gendered violence by highlighting the ‘red flags' that lead to an abusive relationship
Timeline
Personal Assistant & Event Manager
Secret Entertainment
11.2021 - Current
Receptionist/Front Office Supervisor
Alto Hotel
05.2021 - Current
Co-Founder
Silfresh
01.2020 - 07.2020
Sales Representative Intern
Silfresh
08.2019 - 12.2019
Interpreter And Customer Services
DNA Recruitment Solutions
04.2019 - 10.2019
Event Management Staff
WOODOO Fest
04.2015 - 12.2017
Money Transfer and Travel Agency Store Manager
Phone @ Soffi Center
01.2015 - 06.2019
Bachelor of Commerce -
Deakin University Melbourne Burwood Campus
Diploma of Commerce - undefined
Deakin College
Diploma of Architecture - undefined
Liceo Artistico Statale " Paolo Candiani"
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