Summary
Overview
Work History
Education
Skills
Languages
Hobbies
Certification
Timeline
Generic
Sophia Thapa

Sophia Thapa

Kirtipur,Kathmandu

Summary

Motivated Operations Supervisor possessing excellent vendor relationship and contract manager skills. Well-versed in mentoring and developing high-performing teams to meet organizational goals. Comfortable working with people of all levels coupled with outstanding commercial approach to solving problems and developing business processes.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Operational Supervisor

Newa Lahana
Kritipur, Bagmati
09.2023 - Current
  • Planned, scheduled and coordinated activities of operational staff to ensure efficient workflow.
  • Monitored staff performance and provided feedback on a regular basis.
  • Developed strategies to improve operational processes in order to increase efficiency and productivity.
  • Ensured compliance with safety regulations, company policies and procedures.
  • Identified areas for improvement in operational systems, processes and practices.
  • Conducted training sessions for new employees regarding operational procedures.
  • Resolved issues related to operational tasks or duties within the team.
  • Prepared reports on daily operations for management review.
  • Assisted in developing strategies to reduce cost and maximize profits.

Intern

B Line Travel and Tours
Kritipur, Bagmati
04.2023 - 08.2023
  • Assisted in the development of marketing materials, such as brochures, flyers, and promotional items.
  • Gathered data for market research projects and analyzed findings to make recommendations.
  • Collaborated with team members to create a comprehensive social media strategy.
  • Created content for website pages, blog posts, and other online platforms.
  • Compiled weekly reports on customer feedback and satisfaction ratings.
  • Conducted interviews with customers to gain insights into their experiences.
  • Provided administrative support by completing tasks such as filing documents and scheduling meetings.
  • Proofread documents before submitting them for review.
  • Contributed ideas during brainstorming sessions to generate creative solutions.

Education

Bachelor - Travel And Tourism

NATHM
Kathmandu
07-2022

High School Diploma -

Bernhardt Higher Secondary School
Kritipur
01-2017

Schooling -

Rarahill Memorial School
Kritipur
01-2015

Skills

  • Standard Operating Procedures
  • Workforce scheduling
  • Quality Assurance
  • Staff Supervision
  • Compliance Management
  • Performance monitoring
  • Logistics Coordination
  • Budget Administration
  • Customer Relations
  • Risk Management
  • Safety oversight

Languages

English
Full Professional
Nepali
Native/ Bilingual
Hindi
Full Professional

Hobbies

  • Basketball
  • Gym and Fitness
  • Reading Books and Listening to Audible and Podcasts
  • Travel and Meditation

Certification

1. Airlines Cabin Crew

  • Fly Tech International - 3 Months

2. Foundation to Computer

  • Valley Institute - 3 months

3.Trekking Guide

  • Nepal Academy of Tourism and Hotel Management

4.Basketball training

  • Rarahill Memorial School

Timeline

Operational Supervisor

Newa Lahana
09.2023 - Current

Intern

B Line Travel and Tours
04.2023 - 08.2023

Bachelor - Travel And Tourism

NATHM

High School Diploma -

Bernhardt Higher Secondary School

Schooling -

Rarahill Memorial School

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Sophia Thapa