Sophia Tremethick

Work History

Store Supervisor

Cheaper Buy Miles

Footscray, VIC

12.2023 - Current

Supervised and coordinated activities of workers engaged in receiving, storing, testing, and shipping merchandise or materials.
Maintained records of items shipped, received, or transferred to another location.
Developed operational strategies for efficient management of inventory and personnel.
Prepared reports on the movement, distribution, and status of products stored in the warehouse.
Audited incoming shipments against purchase orders to verify accuracy and quality standards are met.
Organized training sessions for new employees on best practices in order fulfillment processes.
Established procedures for proper use and maintenance of material handling equipment such as forklifts or pallet jacks.
Identified areas where cost savings could be achieved through improved process efficiency.
Coordinated restocks to keep retail displays organized and full for customers.
Tracked store inventories and ordered new materials to prevent shortages.
Boosted customer satisfaction with proactive initiatives focused on improved engagement and service resolutions.
Increased sales by optimizing in-store promotional strategies.
Contributed to merchandising ideas at team meetings to increase sales.
Developed store budgets, monitored expenditures and completed financial reports.
Oversaw annual store budget and worked closely with corporate and financial departments on reporting and payroll.
Trained, managed and motivated employees to promote professional skill development.
Directed and supervised staff performance.

Sales Consultant

PUREBABY

Maribyrnong, Vic

04.2022 - 12.2023

Greeted incoming customers and provided expert sales and service to drive revenue.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases.
Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
Boosted client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
Landed new customer accounts through consistent combination of perseverance, and exceptional service.
Worked with fellow sales team members to achieve group targets.
Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
Leveraged CRM system to manage sales activities and track sales performance.

Waitress

D'browes

Narrabundah, ACT

06.2020 - 03.2022

Greeted customers, answered questions and recommended specials to increase profits.
Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
Prepared salads, appetizers and garnishes to assist kitchen staff.
Presented menus to patrons to answer questions about menu items and make recommendations.
Utilized POS system to total meal costs and add taxes for final bill calculation.
Cleared table and bussed dishes to allow for quick setups.
Set up dining room to meet hospitality and service standards.
Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
Greeted newly seated guests promptly, filled water glasses and brought bread to table.
Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
Completed opening and closing checklists to ensure smooth restaurant operations.
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Trained new employees on restaurant procedures and plating techniques.
Addressed complaints to kitchen staff and served replacement items.
Reviewed daily specials, menu changes and service specifications.
Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Cross-trained as host and helped with tasks such as greeting diners and escorting guests.
Welcomed incoming patrons and seated at optimal locations based on individual preferences and server balancing requirements.

Junior Educator

Telopea Park After School Care

Barton, ACT

11.2018 - 05.2020

Encouraged positive self-esteem and mutual respect for others while instilling joy of learning and discovery.
Evaluated data and used measurements to plan, coordinate and advance student progress.
Improved student participation in classroom through integration of creative role-playing exercises.
Created strategies to meet needs of mentally and physically disabled students.
Conveyed and utilized strong communication and interpersonal skills to establish positive rapport with students, parents and fellow educators.
Encouraged students to explore learning opportunities while persevering through challenging tasks.
Modified course content and complexity to meet individual and group goals.
Enforced rules for behavior and procedures for maintaining order among students.
Maintained safe, clean and organized classroom environment.
Attended in-service training and professional development courses to stay on top of policy and education changes.
Enhanced lessons with smart board technology, iPads and computers to address common core goals.
Identified early signs of emotional, developmental and health delays or problems in students and followed up with parents.
Explored different avenues of learning with students to help each prepare for later educational environments.
Brought in purchased and donated materials to round out supplies for classroom activities.

Summary

Overview

Work History

Store Supervisor

Sales Consultant

Waitress

Junior Educator

Education

ACT Senior Secondary Certificate -

Bachelor of Arts - International Relations And Politics

Skills

Languages

Certification

Work Preference

Work Type

Work Location

Important To Me

Software

Timeline

Accomplishments

Work Availability

Interests

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