Sophia Walker
Brisbane,QLD
Summary
Motivated individual with strong work ethic and works well in team environments or independently. Strong organizational and team collaboration skills with experience in high level customer service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cabin Crew
Virgin Australia
05.2023 - Current
- Full time cabin crew role for short haul international and domestic sectors – Brisbane based
- Operate Boeing 737 700 and 737 800 Max aircraft utilising all safety procedures
- Trained in aviation medicine, safety and customer service (2022 and ongoing)
- Working out of Brisbane base 7 days a week.
Supervisor, Womenswear
Polo Ralph Lauren
08.2022 - 05.2023
- Permanent position as Supervisor, Womenswear, Indooroopilly
- Set up Polo Ralph Lauren Womenswear boutique at David Jones, Indooroopilly
- Employed 2 casuals and 2 Permanent part time members
- Lead womenswear team
- Trained employees in customer service
- Set up POS system
- Liaised with Polo Ralph Lauren and David Jones management
- Supervised sales budgets
- Supervised rosters
- Invited Participant in the national Polo Ralph Lauren management conference, Brisbane.
Assistant Sales Manager, Menswear
David Jones
02.2022 - 08.2022
- Permanent position as Assistant Sales Manager, Menswear, Indooroopilly
- Managing menswear and childrenswear team
- Coaching team members to help them achieve KPIs
- Creating promotional displays for incremental sales
- Sales events preparation and implementation
- Stocktake planning and execution
- Liaising with external brand managers to most effectively manage concession brands
- Analysing and utilising reports to understand and improve product sales
- Communicating with the buying team to grow areas of the business
- Finding solutions to customer and team member needs
- Scheduling and adapting rosters to allow for internal and external factors.
Assistant Manager, Childrenswear and Toys
David Jones
06.2021 - 02.2022
- Permanent position as Assistant Manager, Childrenswear and Toys, Indooroopilly
- Managing menswear and childrenswear team
- Coaching team members to help them achieve KPIs
- Creating promotional displays for incremental sales
- Sales events preparation and implementation
- Stocktake planning and execution
- Liaising with external brand managers to most effectively manage concession brands
- Analysing and utilising reports to understand and improve product sales
- Communicating with the buying team to grow areas of the business
- Finding solutions to customer and team member needs
- Scheduling and adapting rosters to allow for internal and external factors.
Casual Sales Professional
David Jones
01.2018 - 01.2020
- Casual Sales Professional at David Jones
- Maintaining greater than 65% email capture
- Consistently achieving 2% greater than sales targets
- Trained in money management to maintain registers
- Merchandising stock to improve sales, support promotions and optimize layout strategy
- Developing and managing productive relationships with outside contractors and regular customers
- Regularly managing a team of 15 on weekends when sales manager is unavailable
- Pro-active in implementing loss prevention strategies
- Adhering to and implementing company policies and protocols
- Train to fulfill and send out online orders
- Worked across Stocktake, Clearance and Boxing Day sales.
Education
High School Diploma -
Loreto College Coorparoo
Brisbane, QLD12.2020
Skills
- Customer service
- Team work
- Critical decision making
- Compliance and regulations
- Training and mentoring
- Emergency Procedures
- Equipment Operation
- Complaint Handling
- Equipment monitoring
- Special Needs Assistance
Volunteer Work And Extra Curricular
- Waterpolo 2015 – 2019
- Tutoring primary school children in reading 2019 – 2020
- Elizabeth Wilson school of deportment and grooming certificate achieved – 2018
- Class Captain at Loreto College 2015 & 2019
- Introductory Nursing course at the Mater Hospital Brisbane – 2019
- School barista at school coffee shop 2018 – 2020
References
- Alison Dwyer, Tourism Events Queensland, 0419 718 884
- Kim Eu, COCOM Communications, 0423 473 668
Certification
- Certificate II & III Hospitality
- St. John’s Ambulance CPR and First Aid
- RSA certificate
- Blue Card (working with children)
- Nationally Coordinated Criminal History Check Certificate
Timeline
Cabin Crew
Virgin Australia
05.2023 - Current
Supervisor, Womenswear
Polo Ralph Lauren
08.2022 - 05.2023
Assistant Sales Manager, Menswear
David Jones
02.2022 - 08.2022
Assistant Manager, Childrenswear and Toys
David Jones
06.2021 - 02.2022
Casual Sales Professional
David Jones
01.2018 - 01.2020
High School Diploma -
Loreto College Coorparoo
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