Sophia Warnakula
Ferntree Gully,VIC
Summary
Accomplished Educator and Supervisor with a proven track record at TheirCare Pty Ltd and Timezone, excelling in team leadership and computer skills. Renowned for developing empathetic relationships and implementing innovative training strategies, significantly enhancing learning and customer service standards. Expert in fostering collaborative environments and managing conflicts, ensuring a harmonious and productive workplace. With the recent completion of Diploma of Nursing I wish to gain experience working as an Enrolled Nurse. My hopes in future are to further my studies and become a Registered Nurse
Overview
6
6
years of professional experience
1
1
Certification
Work History
Educator
TheirCare Pty Ltd
Ferntree Gully, VIC
10.2023 - Current
- Developed strong relationships with parents to enhance children's learning environment.
- Established strong relationships with parents through regular communication, fostering a supportive network for student success.
- Developed and implemented differentiated instruction strategies for diverse learners, ensuring individualized attention and success.
- Fostered student curiosity and interest through creative hands-on activities.
- Helped students explore concepts with engaging, learning-focused activities.
Supervisor & Party Coordinator & Party Host
Timezone
Wantirna South, VIC
03.2019 - Current
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Processed customer service orders promptly to increase customer satisfaction.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Implemented and developed customer service training processes.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
- Interviewed, hired and trained new employees for production positions.
Education
Dipolma Of Nursing -
Swinburne University of Technology
Melbourne, VIC12.2024
Emmaus College
Vermont, VIC10.2021
Skills
- Reading Comprehension
- Team Leadership
- Infection Control Standards Practices
- Management Skills
- Safe Food Handling Practices
- Social Skills
- Mentorship and Training
- Computer Skills
Certification
- HLTAID003 Provide First Aid
- National Hand Hygiene Initiative Certified
- Food Safety Certified
- NDIS Worker Screening Check
- National Police Check
References
Taylah Smidt - 0450762483
Leah Chau - 0488 088 260
Bianca Paterson - 0499 095 421
Timeline
Educator
TheirCare Pty Ltd
10.2023 - Current
Supervisor & Party Coordinator & Party Host
Timezone
03.2019 - Current
Dipolma Of Nursing -
Swinburne University of Technology
Emmaus College