Sophia Wilkoszewski
Adelaide,SA
Summary
Results-driven Delivery/Staffing Director known for enhancing productivity and efficiency in operations. Possess specialized skills in strategic planning, stakeholder management, and process optimization. Excel at communication, leadership, and problem-solving to successfully guide teams and projects to completion. Ready to leverage these abilities to drive successful delivery outcomes.
Overview
18
18
years of professional experience
Work History
Director of Delivery
MW Partners
Costa Mesa , California
05.2017 - Current
- Work within the company leadership team to collaborate and support the Sales team to ensure successful execution of delivery.
- Lead Delivery/Recruitment teams based in Noida, India; Nashville, Tennessee; and California.
- Account Manager for Managed Service Provider (MSP) clients Adobe, CBS Interactive, CSAA Insurance, Dell, Farmers Insurance, Grifols Diagnostics, MasterCard, Outfront Media, Paramount, Southern California Edison, Viacom
- Attend client satisfaction and scorecard meetings.
- Manage all delivery service lines, including staffing, onboarding, auditing, and reporting.
- Partner closely with the Global Program Managers and Staffing Specialists to ensure successful performance on programs.
- Main point of contact for client escalation support in relation to contractor performance and behavioral issues.
- Improve upon operational systems, processes, and policies for management reporting, information flow and management, business process, and organizational planning.
- Manage and increase the effectiveness and efficiency of Support Services.
- Created reports summarizing current activities and upcoming tasks related to delivery.
- Reviewed customer feedback on completed projects to identify areas for improvement in future deliveries.
- Conducted regular meetings with key stakeholders to review progress and address any issues affecting delivery.
People Solutions Consultant / Senior Account Manager
Careerlink People Solutions
Adelaide, SA
10.2006 - 05.2017
- Account Manager for Corporate and SA Government clients.
- Build new and maintain client relationships through engagement, retention, and account management.
- Identify opportunities with new and existing clients for further services such as EQ/People Analytics, Staffing Solutions, Recruitment Support, Hiring Assessments, Talent Strategy, Training, and Coaching.
- Advise and partner with clients in Staffing, EQ/People Analytics, Human Resources, Industrial Relations, and Work Health and Safety issues.
- Psychometric Assessment facilitation and report writing for clients - Harrison Assessments and Six Seconds (EQ)
- Provide psychometric assessment feedback to hiring managers to determine an employee's motivation, work preferences, aptitudes, personality, team style, cultural fit, values alignment, leadership style, and emotional intelligence.
- Contribute to the continuous improvement of processes and systems to increase efficiencies.
- Monitor and ensure compliance for preferred supplier contracts - South Australian Government.
Education
Skills
- Leadership
- Senior Management
- Talent Acquisition
- Program Management
- Client Relationship Building
- Emotional Intelligence
- Staffing/Delivery
- Human Resources
- Performance Management
- Conflict Resolution
- Negotiation
- Communication Skills
- Customer Satisfaction
- Organizational Abilities
- Continuous Improvement
- Audits
- Data Management
- Contract Compliance
Accomplishments
- EQ Six Seconds Assessor Accreditation - Six Seconds
- Harrison Assessments Talent Solutions - Qualified Advanced Administrator / Assessor
- RCSA – Recruitment and Consulting Services Association - Accredited Professional Recruiter
- Integrated Learning and Development - Professional Coaching and Development
- The University of Adelaide - Certificate – From Team Member to Team Leader
- Recruitment and Consulting Services Association -Recruit & Select Personnel
- TAFE, Blue Mountains NSW - Certificate III in Business (Office Administration)
Timeline
Director of Delivery
MW Partners
05.2017 - Current
People Solutions Consultant / Senior Account Manager
Careerlink People Solutions
10.2006 - 05.2017
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