Sophia Yu
Kensington
Summary
Motivated and reliable first-year university student with experience in retail and hospitality. Skilled in providing excellent customer service, handling cash transactions, working efficiently in fast-paced environments, and collaborating with team members. A quick learner with strong communication, time management, and problem-solving skills. Eager to contribute to a positive workplace and continue developing professionally.
Overview
3
3
Languages
1
1
Certification
1
1
year of professional experience
Work History
Front of House Employee
Kagoshima Master
Sydney
02.2026 - Current
- Greeted and welcomed customers upon arrival, fostering a friendly atmosphere that encouraged return visits.
- Assisted customers in selecting menu items and provided detailed product information.
- Maintained cleanliness and organization of dining area, enhancing guest comfort and satisfaction.
- Served food and drinks promptly while ensuring a positive dining experience.
- Processed cash and electronic payments accurately using the POS system.
- Collaborated with kitchen and service staff to streamline operations during busy service periods, ensuring timely service.
- Followed food safety, hygiene, and workplace health and safety standards.
Crew Member
Familymart
Taiwan
06.2025 - 12.2025
- Provided excellent customer service during high-volume transactions at convenience store.
- Prepared food and beverages, including coffee and ready-to-eat items, in accordance with food safety standards.
- Assisted customers with parcel collection and delivery services, product inquiries, and promotions.
- Restocked shelves, rotated inventory, and monitored product freshness and expiry dates.
- Maintained a clean, organized, and well-stocked store environment.
Education
Bachelor of Arts - Business Accountancy
The University of Sydney
Sydney , NSW 02.2026 - 08.2026
Skills
- Customer service
- Time management
- Team collaboration
- Problem solving
- Communication skills
- Fast learner
- Cash handling
- Multitasking and organization
- Foreign language skills
- Strong work ethic
Languages
Chinese (Mandarin)
First Language
Japanese
Elementary (A2)
A2
English
Advanced (C1)
C1
Certification
- RSA
Timeline
Front of House Employee
Kagoshima Master
02.2026 - Current
Bachelor of Arts - Business Accountancy
The University of Sydney
02.2026 - 08.2026
Crew Member
Familymart
06.2025 - 12.2025