Sophia Yuen

• Consistently provided excellent customer service while addressing patient concerns about medications and insurance coverage issues.
• Enhanced patient understanding of medications by providing thorough counseling and answering questions.
• Supported pharmacy team members during high-volume periods, contributing to a positive work environment and increased productivity.
• Assisted pharmacists with accurate prescription filling, ensuring proper drug dosing and reducing potential errors.
• Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
• Provided friendly customer service at drop-off and pick-up counters.
• Counsel patients on new medications and OTC products.
• Assisted other pharmacy staff with drug inventory, purchasing and receiving.

• Utilized electronic medical records systems (Cerner) to maintain accurate documentation of patient information and prescription history.
• Adhered to all hospital policies and procedures while maintaining a professional demeanour during interactions with patients, staff, and other healthcare providers.
• Participated in interdisciplinary rounds as part of the healthcare team, providing valuable input on medication-related issues and potential solutions.
• Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
• Assisted in conducting drug utilization reviews to identify patterns and opportunities for improvement in prescribing practices.

• Promoted a culture of teamwork within the pharmacy environment, collaborating closely with colleagues to optimize patient care.
• Streamlined medication dispensing process by implementing an efficient workflow system, resulting in reduced waiting times for patients.
• Ensured compliance with state and federal regulations through meticulous record-keeping and documentation practices.
• Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
• Counselled patients on new medications and OTC products.
• Reconstituted oral liquids.

• Kept pharmacy counter and related areas clean, neat and organized.
• Answered telephones and provided information about order status, store hours and pharmacy procedures.
• Greeted customers and responded to questions with friendly, knowledgeable assistance.
• Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
• Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
• Received incoming supplies and stocked in correct locations.
• Assisted pharmacy staff with preparing medications and filling orders.

• Completed daily tasks accurately and on-time to support shop needs.
• Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
• Provided excellent customer service, promptly addressing inquiries and resolving issues.
• Contributed to team success by supporting colleagues during peak periods or staff shortages.
• Assisted customers in locating items, ensuring a positive shopping experience.
• Organized shelves to remove slow moving items and add new merchandise.
• Collaborated with team members to achieve overall store goals and objectives.
• Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.

• Improved students'' overall academic performance by providing one-on-one tutoring in various subjects.
• Assisted students with homework assignments, ensuring timely completion and thorough understanding of concepts.
• Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
• Collaborated with parents to develop appropriate tutoring lessons.
• Introduced creative learning strategies that catered to diverse learner needs, enhancing overall educational experience.
• Boosted students'' confidence in their abilities through positive reinforcement and constructive feedback.
• Promoted critical thinking skills by guiding students in problem-solving processes across various subject areas.

• Collaborated with interdisciplinary teams to complete complex experiments, advancing overall project goals.
• Maintained up-to-date knowledge on advancements in the field of biology by attending professional development workshops and conferences, enhancing overall laboratory contributions.
• Participated in weekly team meetings to discuss progress updates and project milestones, enhancing communication within the lab group.
• Streamlined lab processes for faster turnaround times and improved accuracy in research results.
• Enhanced lab efficiency by implementing well-organized sample storage and inventory systems.
• Maintained a safe and clean laboratory environment, ensuring adherence to safety protocols and reducing workplace accidents.
• Effectively managed time-sensitive tasks while juggling multiple priorities simultaneously under tight deadlines.

Evaluating the effectiveness of online teaching methods used to establish clinical skills in health profession students: A systematic literature review - Inquiry project

My contribution:

• Screening, reading and extracting important information from the relevant articles
• Chart a synthesis matrix
• Deal with technological issues on covidence software
• Collaborating with my teammates in writing the final report
• Facilitate online meetings

Evaluation of a potential herbal drug molecule on ARDS mouse model - Final Year Research Project

My contribution:

• Taking care of the mouse and record their conditions
• Dissect the mouse and collect tissues
• Construct and assess histopathological images
• Perform ELISA to determine the cytokine concentration
• Normalise, analyse data and plot graph
• Provide successful preliminary data for future studies