Sophia Zagas

i am currently the Assistant Store Manager at Calvin Klein Underwear Sydney Westfield, a position u have held for the past 3 years. My extensive knowledge of PVHBA enables me to deliver exceptional customer service, offer detailed product knowledge, and support upper management with customer inquiries and inventory management. My responsibilities include:

- Managing relationships with department heads, including delegating tasks, conducting annual performance reviews, and creating monthly schedules.

- Establishing stock control measures, overseeing stock takes, placing weekly stationary orders, and preparing weekly reports for upper management on stock and store performance.

- Ensuring clear communication with staff and management to keep everyone informed about product knowledge, current store promotions, and training modules.

- Maintaining high store standards for visual presentation and merchandising.

- Delivered exceptional service in bars, gaming rooms, and restaurants while ensuring guest safety.

- Maintained venue cleanliness, processed payments, refunds and reconciled transactions.

- Adhered to local regulations consistently and collaborated with management and security to ensure patron safety and prevent intoxication.

- Addressed customer complaints and communicated any concerns or issues to upper management.

- Showcased the ability to thrive in a fast-paced environment and manage multiple tasks simultaneously.

- Collaborated effectively with the team to achieve optimal business results and maintained high standards for customer service.

- Monitored stock levels, conducted inventory counts, and managed restocking to ensure product availability for customers.

- Handled cash transactions, performed daily housekeeping tasks and managed daily goals and responsibilities.